Cap One CLI Denial Reason... huh?

[Anonymous]

So this is a weird one. I was finally eligible for a CLI exactly 80 days after the opening of my $5K CL Venture card, and this was the sole denial reason I was given:

"Your average monthly payment has been too low"

Current balance = $104

Spend has been about $3000 (intro bonus offer) since I opened my account on 11/22/15

Payment history has been as follows:

12/04 - $935

12/07 - $200

12/11 - $300

12/31 - $40

01/21 - $412

01/26 - $332

01/27 - $326

01/31 - $100

02/09 - $300

Denial letter was dated 02/10.

Yep, really low payments. On average, $1100/mo payments.

What is Capital One smoking?

[Anonymous]

they seem to like big one time payments not 3 smaller ones even though it's the same amount. it's weird

[Anonymous]

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@Anonymous wrote:
they seem to like big one time payments not 3 smaller ones even though it's the same amount. it's weird

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I was wondering the same thing.  When I first got with Chase I was going to send payments weekly to always PIF, spoke to some others so I just made one PIF each month.

[Anonymous]

So I know I must wait 6 months between successful CLI attempts, but how long must I wait until trying again after a denial?

[Anonymous]

If you read the letter that came with your denial you'll see the 2nd page has an explanation for that denial reason and what you need to do about it. And it says we need to make payments over the minimum for at least 3 months. Looking at your payment history, it looks like your Feb. payment wasn't included in their 3 month count because it probably hasn't posted yet if you paid on the 9th?? (maybe??).... Although, I keep getting that stupid denial reason as well & I have been paying WAY over the minumum since last July... so I call BS... I think they just don't want to give me a CLI so they are throwing out lame reasons.

[lindsaydruart]

I would request a manual review by emailing EO. That's a computerized response but I'm pretty sure someone can look at it and see otherwise.

[Anonymous]

^ don't recommend that over a CLI.... come on

[dragontears]

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@Anonymous wrote:
^ don't recommend that over a CLI.... come on

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+1 The account in question is less than 90 old

[Anonymous]

not to mention the more the EO is abused over trivial things like CLIs the harder it will be to get in contact with them. soon we can only get to an EO from a CSR... let's quit abusing the system and just accept an answer rather it's made by computer or person. if it's a recon for approval then obviously that's understandable but just a CLI come on... make more payments if you need more limits and use the card. it'll grow just be patient.

[lindsaydruart]

I personally wouldn't email EO about a CLI. I've only ever emailed about reporting on old accounts and settling old things but it seems like a very silly reason for a denial when they have been putting through those kinds of payments. I would, at minimum, call or chat and talk to a supervisor to see what can be done. I've gotten a drop in APR by talking to a supervisor. I understand it's less than 90 days as well. If the response was that the account was not old enough, I get it. But payments not being high enough? That doesn't make sense to me.