I'm not sure if is has been discussed already but if so please move it mods. Against my better judgement I applied for the Venture card, of course chasing the bonus. I did not receive an immediate response and a couple days after received the denial letter. Reason for denial, too many new accounts (4 or 5 this year). I sent an email to the EO for them to reconsider my application and their response was they will not reconsider it because there wasn't an error on their part. Seems they no longer do recons not only for CLIs but also denied applications.
You would think that after spending 3 HPs, they would be a little more accomadating
Had the same experience a few months ago. Denied Venture for too many inquiries. I sent an email and got a call a few days later. CSR was pleasant going through my app, seemed like a positive conversation. They then finished with 'we don't have more sense than our computers so what it spits out is what we do'. Not actually, but that was the gist of it
I think the EO is really now just another level of customer service with less abilities than they used to have, but more abilities than front line CSRs.
I almost wrote a 'higher level of customer service', but then I realized that someone might take that wrong and expect better customer service....... So I changed it to be more grammarically correct and just more correct!
Not just with credit card companies but across the board, there's a large push for automation right now. Why pay humans to look over apps when most can be decided "fairly" via a computer?
The EO with Capital One has steadily become more and more just like an ordinary customer service dept, presumably because the higher ups did not want the staff spending time reviewing declined apps/CLIs. If the computer declines you, that's generally the end of the road at this point with Capital One. The algorithims are set and in the company's mind there is no need to waste human staffing on trying to overturn decisions.