There are some weird things going on with Capital One. Back in December they restricted one of my cards that is under a my business. They called saying it was fraud and would be sending me a letter. When I aksed what it was they were all secretive and could not tell me. I call back 3 weeks later asking where the letter was. They sent it to my old address I had just moved in September 2017 It is now January 2018 and it was a verfication of SS# from Capital one and Lexis Nexis. I fill it out and call Capital One and the send me a link to upload it.
I wait a week and hear nothing so I call they tell me its a new randow process that happens and I was the lucky one and now they need bank statements, utility bill or a landline phone bill (which I have not had in years). I upload the docs and wait. It is now Febraury 13 and still not done. I have called multiple times waited on hold forever an what is crazy is this is a business card with a small limit and has always been paid on time and I have a much larger account with them personally with the new address clearly with no issues.
So then I call yesterday they cannot access the docs, their system is down, I call back later and cannot get anyone, I call today and been on for over an hour and they ask for recent bills within the last 30 to 60 days with my old address. I say what the heck are you talking about, how can I do that? "Well sir maybe you can call back when you have the updated documents". I said "are you joking, I moved almost 6 months ago". Then I ask for a supervisor and after waiting 30 minutes more I get the same response. Capital One clearly needs common sense consulting 
I am still waiting to see if they will take my previous DL and prroof of my old address.
I share this in hopes I get it resolved and save others the future headaches of dealing with this nonsense.
WoW. I'd be livid too. But, I guess, if it really was some unknown person trying to open an account in your name, you'd be super grateful they were having such a difficult time (is that a bright side, or is the emotional wound still too fresh to appreciate a bright side??).
Anyway, I'd go to the branch and speak with a manager. Bring all of the same docs you uploaded to them, and then some, if possible (utility bill or passport if avail). Ask the manager to review and contact the fraud dept. on your behalf.
Try to stay calm ( I can imagine how difficult that is tho...) Good Luck!!
I tried to get an auto loan with Cap 1 back in November. Everything seemed to go well, but they needed to verify my address. Originally told bank statements or utility bill. Sent cell phone, bank statement, credit card statement, car insurance bill from 2 weeks earlier, car registration, all showing my address. None of it was good enough. They later told me it had to be a utility bill and my cell phone wasn't good enough. We only have an electric bill, which is in my roommates name. Since we don't watch TV and use our unlimited data cell phones for internet, I didn't have anything they would accept. Chase, a conservative lender, gave me the loan with just my cellphone bill. Now my credit in recent years was thin to non-existent, so I get why they needed to verify the address, but they went way beyond what was reasonable and I can't believe I'm the only one without an utility bill that is wired to a fixed location. Which is one if the reasons I ignore their prequal letters. Why bother if they won't believe it's me.
Contact the EO office.
I dealt with a suspected fraud issue and could not get anywhere with regular customer service, fraud dept or any manager.
Emailed the EO office. They called 2 days later. It was resolved that day.
I can send you a PM with contact information.
I dealt with a suspected fraud issue and could not get anywhere with regular customer service, fraud dept or any manager.
Emailed the EO office. They called 2 days later. It was resolved that day.
I can send you a PM with contact information.
Pm sent