Here's the latest, absolutely boring update -
They called me yesterday (Sunday) at 9am (PT) sharp and woke me up, thanks to my not-so-Smart watch. I missed the call (because I was asleep. Knocked an entire vase of bedside flowers onto my head in my half-awake state trying to get to my phone, but I was too late), so I called them back. They then had to call ME back because of the fraud alert on my report, even tho the rep on Friday told me that part was done and I wouldn't have to deal with the fraud alert part again. I asked specifically. But, whatever. As of now, that fraud alert is no longer even on my report, I'm just freezing them instead because this process is incredibly annoying.
I waited ~15 minutes after the rep said "I'll call you right back, stay by your phone" before calling them again. Got an annoyed rep saying I'll hear back "soon."
Finally got a call from the fraud folks like 3 hours later to verify (again) that I applied for credit. Verified it. Was then told my address has been verified by my submitted document, but the DOB document (drivers license) wasn't "clear enough" and I'd need to submit it again. I'd get an email within a few hours and/or a letter in the mail requesting it.
I don't know what would be clearer than my driver's license showing my DOB and legal name, but maybe my scan of it was too small. So, I resubmitted it after enlarging it to 200% first. I sent it via their online upload and via fax. I could submit my birth certificate, I guess, but since I'm married and my name has changed since I was born, I figured that might be inviting more verification requests.
Both online upload and fax were sent around 11AM PT yesterday. Nothing so far today. Still have the "in about 2 weeks" message if I call to check my application status.
I'm just going to send them my whole firstborn child next. He's almost 30 and a freeloader. They can have him, and maybe that will do it.
@ORllyNao wrote:Here's the latest, absolutely boring update -
They called me yesterday (Sunday) at 9am (PT) sharp and woke me up, thanks to my not-so-Smart watch. I missed the call (because I was asleep. Knocked an entire vase of bedside flowers onto my head in my half-awake state trying to get to my phone, but I was too late), so I called them back. They then had to call ME back because of the fraud alert on my report, even tho the rep on Friday told me that part was done and I wouldn't have to deal with the fraud alert part again. I asked specifically. But, whatever. As of now, that fraud alert is no longer even on my report, I'm just freezing them instead because this process is incredibly annoying.
I waited ~15 minutes after the rep said "I'll call you right back, stay by your phone" before calling them again. Got an annoyed rep saying I'll hear back "soon."
Finally got a call from the fraud folks like 3 hours later to verify (again) that I applied for credit. Verified it. Was then told my address has been verified by my submitted document, but the DOB document (drivers license) wasn't "clear enough" and I'd need to submit it again. I'd get an email within a few hours and/or a letter in the mail requesting it.
I don't know what would be clearer than my driver's license showing my DOB and legal name, but maybe my scan of it was too small. So, I resubmitted it after enlarging it to 200% first. I sent it via their online upload and via fax. I could submit my birth certificate, I guess, but since I'm married and my name has changed since I was born, I figured that might be inviting more verification requests.
Both online upload and fax were sent around 11AM PT yesterday. Nothing so far today. Still have the "in about 2 weeks" message if I call to check my application status.
I'm just going to send them my whole firstborn child next. He's almost 30 and a freeloader. They can have him, and maybe that will do it.
Please do update on whether or not they accept the 30 year old firstborn freeloader. If so my prayers have been silently answered.
Goal Scores: 700 across all three
Final update -
After resubmitting my driver's license to verify my DOB with Chase a second time, the robo-lady message changed back to 7-10 days. I waited a couple of days and then spoke with a rep, who told me the application was denied but couldn't tell me why over the phone, and to wait for the letter. Before she told me that, she mentioned, yet again, that I needed to verify my DOB by uploading or faxing a document. WTH Chase.
I haven't received the letter yet, but it's going to be super annoying if it mentions my DOB needing to be verified and/or my documents not being received/good enough lol.
ETA: Sadly, they also did not want to take my 30yo firstborn freeloader. ☹️😂
@ORllyNao wrote:Final update -
After resubmitting my driver's license to verify my DOB with Chase a second time, the robo-lady message changed back to 7-10 days. I waited a couple of days and then spoke with a rep, who told me the application was denied but couldn't tell me why over the phone, and to wait for the letter. Before she told me that, she mentioned, yet again, that I needed to verify my DOB by uploading or faxing a document. WTH Chase.
I haven't received the letter yet, but it's going to be super annoying if it mentions my DOB needing to be verified and/or my documents not being received/good enough lol.
ETA: Sadly, they also did not want to take my 30yo firstborn freeloader. ☹️😂
Sorry to hear about the denial. I've been following this thread because it showed me the same 5 preapprovals, when that seemed ridiculous I could get the CSR/P at this time. I think something funny is going on with the site... fortunately I was able to squeeze in with a $500 limit; however it seems this site is not giving realiable prequals at this time.
Starting Score: 580s
@Chazzay12 wrote:
@ORllyNao wrote:Final update -
After resubmitting my driver's license to verify my DOB with Chase a second time, the robo-lady message changed back to 7-10 days. I waited a couple of days and then spoke with a rep, who told me the application was denied but couldn't tell me why over the phone, and to wait for the letter. Before she told me that, she mentioned, yet again, that I needed to verify my DOB by uploading or faxing a document. WTH Chase.
I haven't received the letter yet, but it's going to be super annoying if it mentions my DOB needing to be verified and/or my documents not being received/good enough lol.
ETA: Sadly, they also did not want to take my 30yo firstborn freeloader. ☹️😂
Sorry to hear about the denial. I've been following this thread because it showed me the same 5 preapprovals, when that seemed ridiculous I could get the CSR/P at this time. I think something funny is going on with the site... fortunately I was able to squeeze in with a $500 limit; however it seems this site is not giving realiable prequals at this time.
Yeah agreed that it doesn't seem to be giving reliable prequals right now. The thing that pushed me to actually apply was that the prequal I got actually gave a firm APR, so I thought it was pretty safe to apply. Even with that I was denied tho, so I'd def take those prequals with a grain of salt for now.
@ORllyNao Good news is you already seem to have some nice cards in your lineup for now. Show Amex some love 
best of luck!!
**bleep**.... That means the Chase preapprovals are really out of order right now. They used to be very solid, I guess their system is just malfunctioning right now or something. It is also very odd that they would ask for the same document so many times. I have a wierd suspicion that they're systems are glitched given that your issue is occuring along with many others being given all preapprovals when it doesn't make sense for their profile or the "new CLI button" on Chase's website. Something is going on at Chase and I'm not sure they even know what is going on.
Another update - the saga continues!
Just got back from a trip today and had the denial letter from Chase waiting for me in the mail. Couldn't wait to rip it open and see what the reason was, because I had a feeling it was related to the DOB verification nonsense. And I was correct. 🙄
The letter said I was denied because they suspected I was the victim of Identity Theft and that the application was denied for that reason (and only that reason). It said to call if they were incorrect. Several pages followed, instructing me on how to deal with ID theft.
I called, mostly because I don't want my information flagged in Chase's system as potential fraud/ID theft in case I app for anything in the future. I explained the letter I got, and the fact that I had sent a copy of my driver's license to them *multiple* times, both via their online upload portal and via fax, and it was apparently still not "clear" enough. I imagine they're receiving faxes on a Stone Age fax machine where a Flintstones dinosaur hammers the incoming image onto a rock for them. And their "online upload portal" is really just a front-end for the exact same archaic fax system they're apparently using. But anyway.
The rep told me I need to resubmit proof of my DOB again, as well as proof of my address - again (which is hilarious to me, because I clearly got the letter they sent to that same address, it's literally why I was calling lol). He suggested I visit a local branch to have them fax it, since the online upload thing and my own faxing didn't seem to be working. Fine. There's a Chase right down the street from me, so I popped over there this afternoon, explained the situation, and had them fax it for me. The rep at the branch was confused as to why I would have applied for a Chase card if I didn't have an account with them, which I thought was funny. Then she said if this didn't work, maybe come into the branch, open an account with all the documents that entails, and see if that might work better. Smooth, but maybe not wrong?
So, now I'm back in limbo again, waiting to see if my latest offering is enough for them to let me in the door. Will update with any new developments. 😂
@ORllyNao wrote:Then she said if this didn't work, maybe come into the branch, open an account with all the documents that entails, and see if that might work better. Smooth, but maybe not wrong?
Putting $300 into a savings account (opened in branch w/ID) got the Amazon Prime Chase card prequal to work for me as opposed to failing to pull my report. I think it's legit.
