@ORllyNao wrote:Another update - the saga continues!
Just got back from a trip today and had the denial letter from Chase waiting for me in the mail. Couldn't wait to rip it open and see what the reason was, because I had a feeling it was related to the DOB verification nonsense. And I was correct. 🙄
The letter said I was denied because they suspected I was the victim of Identity Theft and that the application was denied for that reason (and only that reason). It said to call if they were incorrect. Several pages followed, instructing me on how to deal with ID theft.
I called, mostly because I don't want my information flagged in Chase's system as potential fraud/ID theft in case I app for anything in the future. I explained the letter I got, and the fact that I had sent a copy of my driver's license to them *multiple* times, both via their online upload portal and via fax, and it was apparently still not "clear" enough. I imagine they're receiving faxes on a Stone Age fax machine where a Flintstones dinosaur hammers the incoming image onto a rock for them. And their "online upload portal" is really just a front-end for the exact same archaic fax system they're apparently using. But anyway.
The rep told me I need to resubmit proof of my DOB again, as well as proof of my address - again (which is hilarious to me, because I clearly got the letter they sent to that same address, it's literally why I was calling lol). He suggested I visit a local branch to have them fax it, since the online upload thing and my own faxing didn't seem to be working. Fine. There's a Chase right down the street from me, so I popped over there this afternoon, explained the situation, and had them fax it for me. The rep at the branch was confused as to why I would have applied for a Chase card if I didn't have an account with them, which I thought was funny. Then she said if this didn't work, maybe come into the branch, open an account with all the documents that entails, and see if that might work better. Smooth, but maybe not wrong?
So, now I'm back in limbo again, waiting to see if my latest offering is enough for them to let me in the door. Will update with any new developments. 😂
I am so invested in this story, I really hope this works out. I'm pulling for you hard!
Well, after calling today and being told *again* that my application was denied and the rep couldn't tell me why, wait for the letter, etc., I thanked him, hung up, and called the verification line directly.
Talked to a rep who was actually helpful this time. He looked over everything and said my documents looked fine to him, told me he was going to process it, and put me on hold for about 10 minutes.
Came back on the line and said congratulations - I was APPROVED for the Chase Freedom Flex. 🎉
Low SL of $500, but that's fine and expected with my profile. I'm just happy for this saga to end in an approval and not a waste of time and HP!! Whew!
@ORllyNao wrote:Well, after calling today and being told *again* that my application was denied and the rep couldn't tell me why, wait for the letter, etc., I thanked him, hung up, and called the verification line directly.
Talked to a rep who was actually helpful this time. He looked over everything and said my documents looked fine to him, told me he was going to process it, and put me on hold for about 10 minutes.
Came back on the line and said congratulations - I was APPROVED for the Chase Freedom Flex. 🎉
Low SL of $500, but that's fine and expected with my profile. I'm just happy for this saga to end in an approval and not a waste of time and HP!! Whew!
Congrats!
A DP for Chase, Chase refused to verify me (despite providing all correct information) when I called using a VOIP phone number (google voice) not on the account, so if you're ever calling into them. make sure you're on the phone which has the phone number listed on the account.
As OP has been approved this thread is closed to further comment. OP can start a new approval thread if so desired.
