Chase - Unjustified account closure resulting in "unsatisfactory relationship"

[patoot10]

Chase is one of the most terrible creditors out there. Not only do they have a lot of restrictions, they literally don't care about their customers. You think you build a good relation with a bank that will stand by you but they don't care about any of that, to them "There are plenty more fish -customers- in the sea" and you should think the same way "There are plenty more banks in the sea". But since that's how they do business even if you don't care about them or the Amazon card I would in-convene them by submitting a complain to CFPB.gov and state everything in details. It will probably lead to nothing but at least you will get them to look into it seriously and in a timely manner.

P.S. I bank with Chase

[Anonymous]

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@patoot10 wrote:

Chase is one of the most terrible creditors out there. Not only do they have a lot of restrictions, they literally don't care about their customers. You think you build a good relation with a bank that will stand by you but they don't care about any of that, to them "There are plenty more fish -customers- in the sea" and you should think the same way "There are plenty more banks in the sea". But since that's how they do business even if you don't care about them or the Amazon card I would in-convene them by submitting a complain to CFPB.gov and state everything in details. It will probably lead to nothing but at least you will get them to look into it seriously and in a timely manner.

P.S. I bank with Chase

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That's my plan if no other course of action presents itself. Is is worth filing a complaint with the FTC as well?

My experience of trying to get someone to help sort this out, plus all the reading I've been doing on this topic, echos what you said about Chase not caring about their customers at best, and at worst being outright antagonistic towards them. Unfortunately they get all the good partnerships just for being the biggest credit issuer. It's really strange and contradictory that they put all this effort into attracting customers with all their introductory offers and co-branding partnerships, but don't bother spending the least amount of effort to retain said customers. 

[patoot10]

Yeah like I said plenty of fish. Don't forget that many other banks have good parterships (Amex - BofA - Barclays). I will caution you though that Barclays is just as bad as Chase.

I don't think the FTC is needed. Just do the CFPB and let us know.

[CreditInspired]

OP

IMHO, I think you should listen to other MyFICOers when they say Chase is not the only bank in town.

Honestly, life is too short to stress over what Chase has done or continues to do when it’s any bank’s right to grant or not grant credit as long as it’s not in violation of someone’s civil rights, as another MyFICOer noted.

IMHO, treat this as a lesson learned. When a CC issuer gives a CL, I don’t think they’re expecting someone to spend over 40% of the CL, especially in one transaction and especially as soon as the person gets the card. That’s why they give 3 months to do the spend for the bonus.

Also, if it took a long time to pay off the $8,900, they may be holding that against you too. Just food for thought.

GL2U

[Anonymous]

What would be the basis of a CFPB complaint especially when it appears that the OP has not even exhansted all the options for resolution within Chase?

[Anonymous]

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@CreditInspired wrote:

IMHO, I think you should listen to other MyFICOers when they say Chase is not the only bank in town.

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Sure, if my only interest is in securing credit, there's plenty of options. I would be pretty happy with just my Discover since my experience there has been the complete opposite of Chase. The employees at least act like they're friendly and care about customer satisfaction, rather than reading off of a script with barely disguised annoyance and contempt.

Unfortunately for some partnered products, they are the only option. If Amazon, United, Hyatt, etc. all decided to switch to a different credit partner (besides Barclays) tomorrow, I would happily never think about Chase again.

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@CreditInspired wrote:

Also, if it took a long time to pay off the $8,900, they may be holding that against you too. Just food for thought.

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I paid it off two days later since it was fully covered by insurance.

[Anonymous]

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@Anonymous wrote:

What would be the basis of a CFPB complaint especially when it appears that the OP has not even exhansted all the options for resolution within Chase?

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That's part of why I made this post - to see what other options for resolution are available before I engage government agencies. As far as the Chase employees I've spoken to are concerned, there are none.

And even if there was some other secret backdoor number I could call to plead my case, the fact that the official numbers that I've been directed to call have all essentially told me to shove off is pretty anti-consumer, isn't it?

[patoot10]

The basis for contacting CFPB and not wasting time with Chase incompetent agents is the fact that said agents told OP directly that his rejection reason can't be reconsidered and when he asked for details regarding the negative past relationship they failed to disclose the info because according to them it's been a long time. So you are telling me that the computer knows and remembers the info but the human rep can't pull such info! no info is too old to be found. When you burn a bank they will remember it and possibly blacklist you forever. We live in 2018 where you can easily store so much data on a tiny chip.

With that being said even if there is another option that will yeild a wider investegation on chase end's (like EO) which could easily take 30 to 60 days. I would go with CFPB and get a response in 2 weeks max. The CFPB asks you if you tried to resolve the issue with the bank before complaining and the OP did just that.

Thanks,

[CreditCuriosity]

thread is starting to run in circles..  points have been made.  Best of luck OP.

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