Chase in Branch Application Fiasco. UPDATED

[Scupra]

CFPB, BBB, twitter, yelp, facebook, google.. Ughh, I would be livid! You seem to be calm though I would talk to anyone who would listen. That is absolute crap that CHASE can't do anything for THEIR OWN mistake. So sorry!

[android01]

---

@Anonymous wrote:
I promptly called the manager who said he is going to try to make a call but I do plan on proceeding with the CFPB.
The EO did make it sound like the branch was trying to change the story, but we will see what happens.

---

Good lord, OP.  It's a fricking credit card.  Deal with the facts presented to you with Chase, whether you agree with them or not.  It didn't work. Move on to something else.  There are many other options to choose from. 

[Anonymous]

---

@android01 wrote:

---

@Anonymous wrote:
I promptly called the manager who said he is going to try to make a call but I do plan on proceeding with the CFPB.
The EO did make it sound like the branch was trying to change the story, but we will see what happens.

---

Good lord, OP.  It's a fricking credit card.  Deal with the facts presented to you with Chase, whether you agree with them or not.  It didn't work. Move on to something else.  There are many other options to choose from. 

---

Not when somebody messed up an Application for a credit account I never had interest in. Theres nothing to agree with other than the Banker applied for a different card and admitted she made a mistake.

As far as I look it, there is no other option for a premium card that will get me extra points back from UR.

[Anonymous]

---

@android01 wrote:

---

@Anonymous wrote:
I promptly called the manager who said he is going to try to make a call but I do plan on proceeding with the CFPB.
The EO did make it sound like the branch was trying to change the story, but we will see what happens.

---

Good lord, OP.  It's a fricking credit card.  Deal with the facts presented to you with Chase, whether you agree with them or not.  It didn't work. Move on to something else.  There are many other options to choose from. 

---

Okay Android that's really uncalled for. OP is seeking advice about how to resolve the situation in the best possible manner. For many people the CSR is the option they want and OP certainly has every right to be upset that the application was done incorrectly. You should be moving on to something else rather than chastising new members for seeking assistance. 

[Anonymous]

UPDATE: (Hopefully second to last)

- Dropped an EECB to several top exectuives last night.

- Recieved a call from a gentleman at a 614 area code number who was extememly apologetic, and stated the card would be converted within one week, and the spend bonus credited manually after I made the minimum.

I think the Excecutive Office 888 number listed under the Backdoor sticky is not actually the real EO, but more like a higher power customer service. The rep there told me case closed nothing could be done, have a nice day. But according to todays call, it should all be sorted out in a week.

[Anonymous]

---

@Anonymous wrote:

UPDATE: (Hopefully second to last)

- Dropped an EECB to several top exectuives last night.

- Recieved a call from a gentleman at a 614 area code number who was extememly apologetic, and stated the card would be converted within one week, and the spend bonus credited manually after I made the minimum.

I think the Excecutive Office 888 number listed under the Backdoor sticky is not actually the real EO, but more like a higher power customer service. The rep there told me case closed nothing could be done, have a nice day. But according to todays call, it should all be sorted out in a week.

---

Fingers crossed for you! Let us know!

[Scupra]

---

@Anonymous wrote:

UPDATE: (Hopefully second to last)

- Dropped an EECB to several top exectuives last night.

- Recieved a call from a gentleman at a 614 area code number who was extememly apologetic, and stated the card would be converted within one week, and the spend bonus credited manually after I made the minimum.

I think the Excecutive Office 888 number listed under the Backdoor sticky is not actually the real EO, but more like a higher power customer service. The rep there told me case closed nothing could be done, have a nice day. But according to todays call, it should all be sorted out in a week.

---

What great news! Fingers crossed this works out quickly for you.

[Anonymous]

Conclusion:

- Chase Reserve account now showing in my online account, and the new card is on its way via UPS.

- There is indeed two levels of the "exectuve office" customer service team. So if one says theres nothing that can be done and that they are the final authority, HUCA, or try a different route.

[CreditCuriosity]

---

@Anonymous wrote:

Conclusion:

- Chase Reserve account now showing in my online account, and the new card is on its way via UPS.

- There is indeed two levels of the "exectuve office" customer service team. So if one says theres nothing that can be done and that they are the final authority, HUCA, or try a different route.

---

Glad it all worked out.  What they did was wrong initially and their mistake.  Thankfully they finally owned up to it and got it fixed although you had to jump through some hoops for it to happen.  Things like this don't sit well with me either and I take to Twitter/Facebook,etc to shame a company if they don't do the right thing and it usually works out as most companies don't like bad PR.  Thankfully you didn't have to go that route.

[Anonymous]

Fingers crossed that everything goes to conclusion with you obtaining the correct Chase CRS Visa Infinite Card as requested. Sounds like you are Unreal that Chase would give you all the nonsense they did. You were very business like and kept your cool. Congrats!