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Ok I have 2 creditcards with Citibank Custom cashback with 8K limit and double cashback mc with 23.6K limit making my total limits with Citi 31.6K. Total income is 88K fico scores over 800 on all reports, total cl showing is 320.4K Ul of less then 1%, Just paid off my Custom cashback mc which had a balance of 170 dollars and the Double cashback has balance of 165. The first card that I try to get increase was the Custom cashback called in was ask the typical questions then guy on phone said we need to do hard pull the bank needs to access your report, I said no please stop the request, do not want hard pull. Then I said lets try my Double cashback mastercard and he ask all the same questions again this time he said you will get letter your at the maximum credit for this account. Have not been able to get an increase from citi for last 2 years they don't like my profile, this afternoon Comenity gave me a 2,500 increase.
Since it is not intuitive on the Citi app to get to the CLI option, here are the screen grabs:
See yellow highlights.
Congrats