Citibank Double Cash Card

Appleman · ‎02-23-2016

Hello, I applied for and was approved for the Citi Double Cash Card. I set up online access at the time of application.

I have not received the card yet and I am unable to log into the account I set up. Below is the message.

Do I need to wait for the card to arrive before I get access to the online account management? Thanks all.

WE'VE ENCOUNTERED AN ISSUE

We are unable to process your request at this time.

kdm31091 · ‎02-23-2016

Typically with citi you have to have the card in your possession for the online access to work correctly

Appleman · ‎02-23-2016

Thank you, saved me a phone call.

thummel · ‎02-23-2016

I had to wait till I had my double cash in my hand to set online up. But congrats on your approval none the less!

Anonymous · ‎02-23-2016

@Appleman wrote:
Hello, I applied for and was approved for the Citi Double Cash Card. I set up online access at the time of application.
I have not received the card yet and I am unable to log into the account I set up. Below is the message.

Do I need to wait for the card to arrive before I get access to the online account management? Thanks all.

WE'VE ENCOUNTERED AN ISSUE
We are unable to process your request at this time.

Do you know what CRA they pulled you ? Anyways , Congrats

Appleman · ‎02-24-2016

They pulled Experian (I am in the Midwest). Thanks all.

Anonymous · ‎02-24-2016

OP, even though Citi lets you create online access account if you are approved, your account is not actually setup yet. It will take a few days, 3-4 and you will see that error go away. However, you will still not be able to login; you will be asked for the 3 digit security code (CCV/CCV2) to proceed. So, in short, you will have to wait for your card to come in the mail.