Comenity and Overstock...

[FinStar]

Classic.

[B335is]

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@Creditaddict wrote:

Called back just now to new accounts who couldn't find an account or application (she sounded overseas and kept repeating herself asking if I received a letter from them?)

As I stated the first 3 times you asked me that I have not received a letter.

Then after she couldn't find anything and I stated that I talked to Account Protection previously about the application and they had it but then told me it was still processing she decided she would transfer me to them again since she knew nothing else...

They clearly need to hire more poeple to handle all the cards they offer now... waited 15 minutes.

Once again it's like pulling teeth without a letter "I can try to locate if you have an application with us"

Umm, I assure you I have an application with you all!

he finally agreed to take my social to even look!

AND THEN HUNG UP ON ME when he coudln't find anything and didn't know what to do!!

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What is it with these people and the stupid letter.  CA I was so mad I filed a CFPB complaint because I really don't believe a word they tell me any more.  You'd have better luck arguing with a brick wall.  Goodluck.

[FinStar]

Maybe I'm one of the few that never had any issues with them through those same channels?  And, I've dealt with them twice.  I'm stumped.

[Creditaddict]

Called back through new accounts again... this guy found the app in the 2nd system he looked in and said that it finished processing and a letter was sent out yesterday and I should receive it in 7-10 days.

I just about lost it with Comenity and the stupid "letters"

I eventually took a supervisor who was about as helpful as a door and said it's security for mail to be sent.

I'm like how about you use the 10 existing accounts I have to verify it's me applying

or how about the public records you use once i get the letter to verify.

"He said you may know all the answers to the public records questions that's why we sent the letters to you directly"

ARE YOU KIDDING ME... I was like your bank is not even frustrating, it has so many different answers and different computer systems to accomplish the same thing if it wasn't for the existing extensive relationship I had with it I wouldn't do business with it and I'm surprised your in business based on complaints I read about the company over these very issues!!

he offered to transfer me to account protection again.

I said 3 calls with new accounts, 2 calls with acocunt protection and 1 rep that hung up on me and 2 other reps that couldn't even find an application but the answer is the letter that comes via USPS a very reliable entity in itself in 2014, sure send me back to another person that probably can't even find the application again!

how can a company have E-statements but employees can't even click on PDF files in the system of letters sent to clients!

and why do they have more than 1 system to handle applications that some reps don't even know how to search?

I'm ready to explode!

I'm at 34 minutes right now and still on hold for account protection.

[Creditaddict]

You can't make this stuff up... If I wasn't in a no-record state I would be posting this stuff ALL THE TIME!

Account Protection comes on and of course she wants the reference number off letter.

she finally says "She can check status" but not process without a letter

she argues with me for a while about a letter sent out on the 6th

I'm loosing it since clearly that's past the 7-10 days and a different story from all other reps

then all of a sudden she slips and says it's declined

then we get in a fight about all the reps that lied and the wasted time and blah blah

and then she says well this BJ's blah blah

WHAT? are you kidding me... im not calling about BJ's

so then we fight about how she isn't a mind reader.

and I'm yelling you were verifying me, i never was asked what card i was calling in about you just piped right into waiting for this letter as you reps ALWAYS DO

she puts me on hold for a while and comes back with overstock.com and that was just decisioned yesterday and to wait for letter.

I ranted about the stupid process and the 56 minutes I was at to that point with her for getting zero information from reps and these letters that never come.

When she says "Well I can give you the direct number to account protection and if letters don't come in 7-10 days you can call us"!

I could have kissed her through the phone!!

I told her she made my day with that and solved more issues in 5 seconds than my previous 15 phone calls did!

Who wants it!?

[FinStar]

[B335is]

Yeah I got Acct Protection number as well. Be prepared to wait on hold with that annoying music on non stop repeat for 35 more minutes. Only to be told wait for the letter. I escalated three times with that department and got nowhere.

Finstar you're welcome to call on my behalf.

[B335is]

Heck I'll just give it maybe the mods can add it to backdoor thread:

Comenity Acct Protection 800-888-1726

[fedxboy]

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@FinStar wrote:

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Always the "Best" animated pics from Finstar!!!

[jsully87]

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@fedxboy wrote:

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@FinStar wrote:

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Always the "Best" animated pics from Finstar!!!

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+1 INFINITY.