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Done with Amex - they suck

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FinanceGuy205
Established Member

Done with Amex - they suck

UPDATE: 

 

3rd time being declined for a Credit card with them. Had to wait 5 days for them to process it too.

 

I have a Gold with them that I've ran $100k + through in 2019 and $90k so far in 2020. Never late. 

Cant imagine how much they've made off of me in processing fees over time.


Card: Cash Rewards

Score: 713 (according to the denial letter).

Income: 225

Reason: "Our scoring of your credit and other relevant information"

Done with them. 

 

----------------

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Applied for the Cash Magnet. From inside my AMEX account.

 

The decision came up as "We've received your application, but we can't give you a decision right now. We'll process your application as soon as possible and send you a letter informing you of our decision within 14 days"

 

So I called.

 

The person on the phone said that my application skipped the AMEX system and went straight to the back office. They will let me know within 3 days.

 

Anyone else ever experience this? I have 0 lates with them.

Message 1 of 23
22 REPLIES 22
Anonymous
Not applicable

Re: AMEX application "skipped the system" and was "sent to the back office"

Did you use the online status check yet?

 

When I called and they said within 3 days for my Biz Delta, I got approved like a day or 2 later

 

At least it's not a flat out denial... yet?

Message 2 of 23
FinanceGuy205
Established Member

Re: AMEX application "skipped the system" and was "sent to the back office"

Yeah it just says "in progress".

 

I find it very odd the customer support agent said it skipped the network and went right to the back office.

Message 3 of 23
Anonymous
Not applicable

Re: AMEX application "skipped the system" and was "sent to the back office"

@FinanceGuy205 AE7E82AB-A608-4515-AA1A-2AA14834B4C6.jpeg

Guess we're in the same spot now

 

Let me know how yours turns out Robot Happy

Message 4 of 23
Anonymous
Not applicable

Re: AMEX application "skipped the system" and was "sent to the back office"


@Anonymous wrote:

@FinanceGuy205 AE7E82AB-A608-4515-AA1A-2AA14834B4C6.jpeg

Guess we're in the same spot now

 

Let me know how yours turns out Robot Happy


It happened to me when I applied for the Cash Preferred - When I called they said I could only have 5 CC, in order to get the new one I'd have to cancel a current one. Ended up cancelling the Delta Gold...

Message 5 of 23
M_Smart007
Legendary Contributor

Re: AMEX application "skipped the system" and was "sent to the back office"


@FinanceGuy205 wrote:

Applied for the Cash Magnet. From inside my AMEX account.

 

The decision came up as "We've received your application, but we can't give you a decision right now. We'll process your application as soon as possible and send you a letter informing you of our decision within 14 days"

 

So I called.

 

The person on the phone said that my application skipped the AMEX system and went straight to the back office. They will let me know within 3 days.

 

Anyone else ever experience this? I have 0 lates with them.


3 days is not a bad wait time, Good Luck OP!

 

Message 6 of 23
Anonymous
Not applicable

Re: AMEX application "skipped the system" and was "sent to the back office"

@M_Smart007 

Not bad at all, on call the rep said they usually process within 1-2, so maybe even shorter

Message 7 of 23
FalconSteve
Valued Contributor

Re: AMEX application "skipped the system" and was "sent to the back office"

I've never heard of this either. I'll be interested to know what's up when you find out

1/8/17 Discover $18300 CL- $1k SL- AU, wife
1/26/20 AmEx Cash Magnet $35k CL, wife
2/19/20 BB&T/Truist Rewards $11k SL- impulse application
2/22/20 Citi Double Cash WEMC $2.9k-->$4.4k-->$8.4k-->$13.4k-->$17.4k-->$19.4k-->$22.4k-->27.4k AU, wife
3/8/20 Wells Fargo Propel AmEx/Autograph VISA $2900-->$3200-->$5000-->$8800-->$13k-->$15.5k CL- AU, wife
3/9/20 Truist Rewards $11k SL --> $13.5k- AU, wife- impulse app
3/21/20 REDcard MasterCard (TD Bank) $2500-->$6000-->$6500 CL
11/24/20 AmEx Cash Magnet $10k SL-->36hr-->$20k-->$35k CL
6/10/21 SoFi World Elite MC $7000 SL
1/19/22 AppleCard/GS $6k-->$10k-->$11k-->$12k AU, wife
8/15/22 Chase freedom flex $10.3k SL-->$12.5k-->$15k-->$19k AU, wife
7/5/23 Lowes/Synchrony $4k-->$10k-->same day-->$35k CL
8/2/23 Chase freedom flex $19k --> $22.8k-->24.3k CL
8/2/23 Discover $8k SL
Message 8 of 23
M_Smart007
Legendary Contributor

Re: AMEX application "skipped the system" and was "sent to the back office"


@Anonymous wrote:

@M_Smart007 

Not bad at all, on call the rep said they usually process within 1-2, so maybe even shorter


May the odds be in your favor!

Message 9 of 23
Meanmchine
Super Contributor

Re: AMEX application "skipped the system" and was "sent to the back office"

Good luck both of you

>3/2016 EX 644 CK-TU 642 CK-EQ 660 WalMart- 671.
>7/2025 All 3 reports 830 - 845(F8) F9s = all 850 but my app finger is still twitching
Message 10 of 23
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