@CreditCuriosity wrote:
@FinStar wrote:
@Brian_Earl_Spilner wrote:
@coldfusion wrote:
@kah-pas wrote:It's not, "a basis of discrimination". I guess my reaction was that of a spoiled brat so after reading your reaction(s), I decided not to act childlish and just let this one go.
Thanks.Refusing to provide it isn't considered bratty behavior either, a number of people find these requests intrusive and don't respond strictly on philosophical grounds.
Not just that. In my case, BECU lost my paperwork for a week. Nobody knew where it was after I mailed it to them. I think they even claimed they never received it a couple of times.
On top of that, having worked in lending and origination, I can tell you that your information isn't secure. In the case of chase, there was a single fax machine for the department and anybody could walk up and grab it. It was typical for multiple faxes to sit there for a while. Paper was kept in a single storage room that doubled as the copier room. While me and one other were in charge of it, there was no way to secure it if we left because of the copier.
My understanding, this wasn't the case for Chase in their CC lending and UW areas. I know because I'm familiar when audits were conducted and they had to place stricter controls for PII and confidential data for any GSOs and domestic locations, especially with incoming documentation from branches and other service areas. So, I bet things have changed since you last worked in your area of lending.
Man it has been along time since i use to be a consultant for chase in Delaware after they took over bank one. I worked in their offer management division for their CC's and it was very secure back then and from bank one acquisition you can put a time frame how long ago that was
. Now on the opposite side of the spectrum I also worked for credit one in Vegas also obviously in their CC division as well on their software as well... What scared me was the CC # of their cards were part of the URL among other things at the time of their internal system although this was being changed when I was there.
Nope. We shared the floor with the call center and it was unfettered access to the department and room. When we moved to a new building keycards were then required, but once you were in the department, all access. During that time we were digitizing all the paper, so I'm sure things have changed, but still, there were times someone would come in and open a filing cabinet and I was like, "who are you and what are you doing?"
@FinStar wrote:
@Brian_Earl_Spilner wrote:
@FinStar wrote:
@Brian_Earl_Spilner wrote:
@coldfusion wrote:
@kah-pas wrote:It's not, "a basis of discrimination". I guess my reaction was that of a spoiled brat so after reading your reaction(s), I decided not to act childlish and just let this one go.
Thanks.Refusing to provide it isn't considered bratty behavior either, a number of people find these requests intrusive and don't respond strictly on philosophical grounds.
Not just that. In my case, BECU lost my paperwork for a week. Nobody knew where it was after I mailed it to them. I think they even claimed they never received it a couple of times.
On top of that, having worked in lending and origination, I can tell you that your information isn't secure. In the case of chase, there was a single fax machine for the department and anybody could walk up and grab it. It was typical for multiple faxes to sit there for a while. Paper was kept in a single storage room that doubled as the copier room. While me and one other were in charge of it, there was no way to secure it if we left because of the copier.
My understanding, this wasn't the case for Chase in their CC lending and UW areas. I know because I'm familiar when audits were conducted and they had to place stricter controls for PII and confidential data for any GSOs and domestic locations, especially with incoming documentation from branches and other service areas. So, I bet things have changed since you last worked in your area of lending.
It was shared with underwriting. I wouldn't be surprised if it's changed. I was always perplexed by how easily that information was accessible.
Well, if you haven't been in that area in the last 4 or so years, it has. More so driven by updated governance surrounding cybersecurity measures and a variety of other protocols dictated by regulations. Of course, some FIs have stronger audit and risk controls than others, but given the prevalence of social media these days, scandals and fines that go along with reputational risk and enforcement actions are no picnic for any FI.
I have not, so that's good to hear. Last I spoke to my old co-workers, there was quite a bit of downsizing and compartmentalizing of departments, which I'm sure helps. But I'm sure not all lenders are fully compliant. In my situation, the lost paperwork with BECU, which included hi-res color photocopies of the front and back of my driver's license and SSN card, happened last year.
@Brian_Earl_Spilner wrote:
@FinStar wrote:
@Brian_Earl_Spilner wrote:
@FinStar wrote:
@Brian_Earl_Spilner wrote:
@coldfusion wrote:
@kah-pas wrote:It's not, "a basis of discrimination". I guess my reaction was that of a spoiled brat so after reading your reaction(s), I decided not to act childlish and just let this one go.
Thanks.Refusing to provide it isn't considered bratty behavior either, a number of people find these requests intrusive and don't respond strictly on philosophical grounds.
Not just that. In my case, BECU lost my paperwork for a week. Nobody knew where it was after I mailed it to them. I think they even claimed they never received it a couple of times.
On top of that, having worked in lending and origination, I can tell you that your information isn't secure. In the case of chase, there was a single fax machine for the department and anybody could walk up and grab it. It was typical for multiple faxes to sit there for a while. Paper was kept in a single storage room that doubled as the copier room. While me and one other were in charge of it, there was no way to secure it if we left because of the copier.
My understanding, this wasn't the case for Chase in their CC lending and UW areas. I know because I'm familiar when audits were conducted and they had to place stricter controls for PII and confidential data for any GSOs and domestic locations, especially with incoming documentation from branches and other service areas. So, I bet things have changed since you last worked in your area of lending.
It was shared with underwriting. I wouldn't be surprised if it's changed. I was always perplexed by how easily that information was accessible.
Well, if you haven't been in that area in the last 4 or so years, it has. More so driven by updated governance surrounding cybersecurity measures and a variety of other protocols dictated by regulations. Of course, some FIs have stronger audit and risk controls than others, but given the prevalence of social media these days, scandals and fines that go along with reputational risk and enforcement actions are no picnic for any FI.
I have not, so that's good to hear. Last I spoke to my old co-workers, there was quite a bit of downsizing and compartmentalizing of departments, which I'm sure helps. But I'm sure not all lenders are fully compliant. In my situation, the lost paperwork with BECU, which included hi-res color photocopies of the front and back of my driver's license and SSN card, happened last year.
Flashing back to Great Western Savings/Bank days, my mother started out as a home loan UW, she would have people's files just kind of sitting around her office, as did all the other UW's on her floor. Getting up there was as easy as walking into the branch to the elevator to the left of the front door and pressing 3. You might or might not see Cruz the receptionist at her desk as she was also jockeying files and copies around for everyone a lot of the time.
Access and the ability to input new information to "TRW" was on a specific IBM computer with the typical monochrome green monitor which was essentially in a break room (where I ended up waiting for my mother to get off work a few times.) The computer was always on and I don't remember any PW screen ever showing on it. (I think there was a log in that was DYMO labeled on the monitor itself.) I believe these were pre-FICO days as my mother would pull a credit report, print it and then go through and mark it up with a red pen, run numbers through a big Litton calculator and then either say yes, no or needs more info.
Man, I wish I had paid more attention to what she did and how she did her job... In the end, she retired as a regional home loans director at WaMu.
@FinStar wrote:
@Brian_Earl_Spilner wrote:I have not, so that's good to hear. Last I spoke to my old co-workers, there was quite a bit of downsizing and compartmentalizing of departments, which I'm sure helps. But I'm sure not all lenders are fully compliant. In my situation, the lost paperwork with BECU, which included hi-res color photocopies of the front and back of my driver's license and SSN card, happened last year.
That's an interesting DP for BECU. When I applied at the end of Dec 2019 (since at the time there was scrutiny on out-of-state applicants) they provided me a link to a secured portal to submit the information (in fact I still have that link). Of course, that turned out into a thorough investigation with their internal fraud department which froze my all my accounts until they released everything toward the end of Jan 2020. I never had to fax or mail anything, just submitted the info via the portal and addressed their questions via phone with their point-of-contact. So, I'm suprised they didn't provide you that alternate method.
And, yes, I agree that some FIs may cut corners until the axe comes down on them. This is why for some FIs, especially in sensitive data areas, phone or other electronic devices capable of recording data are not permitted within those areas. Printing or copying is prohibitive for some, dual control matrices are enforced for areas that may have PII exposure, etc.
It started with the secure upload. Said it wasn't clear enough so I needed to mail it in. I used a printer with settings especially made for cards and documents and FedEx overnighted the package. They lost it. When they found it they said it still wasn't clear enough (which is compete bs because it's so clear you can see where it's embossed) and that they couldn't verify my identity so I needed to come into a branch. I was so tempted to fly out there just so I could see them face to face.
@Brian_Earl_Spilner wrote:
@FinStar wrote:
@Brian_Earl_Spilner wrote:I have not, so that's good to hear. Last I spoke to my old co-workers, there was quite a bit of downsizing and compartmentalizing of departments, which I'm sure helps. But I'm sure not all lenders are fully compliant. In my situation, the lost paperwork with BECU, which included hi-res color photocopies of the front and back of my driver's license and SSN card, happened last year.
That's an interesting DP for BECU. When I applied at the end of Dec 2019 (since at the time there was scrutiny on out-of-state applicants) they provided me a link to a secured portal to submit the information (in fact I still have that link). Of course, that turned out into a thorough investigation with their internal fraud department which froze my all my accounts until they released everything toward the end of Jan 2020. I never had to fax or mail anything, just submitted the info via the portal and addressed their questions via phone with their point-of-contact. So, I'm suprised they didn't provide you that alternate method.
And, yes, I agree that some FIs may cut corners until the axe comes down on them. This is why for some FIs, especially in sensitive data areas, phone or other electronic devices capable of recording data are not permitted within those areas. Printing or copying is prohibitive for some, dual control matrices are enforced for areas that may have PII exposure, etc.
It started with the secure upload. Said it wasn't clear enough so I needed to mail it in. I used a printer with settings especially made for cards and documents and FedEx overnighted the package. They lost it. When they found it they said it still wasn't clear enough (which is compete bs because it's so clear you can see where it's embossed) and that they couldn't verify my identity so I needed to come into a branch. I was so tempted to fly out there just so I could see them face to face.
You should've just so you could whip your ID out of your Gucci wallet...
@ChargedUp wrote:
@Brian_Earl_Spilner wrote:
@FinStar wrote:
@Brian_Earl_Spilner wrote:I have not, so that's good to hear. Last I spoke to my old co-workers, there was quite a bit of downsizing and compartmentalizing of departments, which I'm sure helps. But I'm sure not all lenders are fully compliant. In my situation, the lost paperwork with BECU, which included hi-res color photocopies of the front and back of my driver's license and SSN card, happened last year.
That's an interesting DP for BECU. When I applied at the end of Dec 2019 (since at the time there was scrutiny on out-of-state applicants) they provided me a link to a secured portal to submit the information (in fact I still have that link). Of course, that turned out into a thorough investigation with their internal fraud department which froze my all my accounts until they released everything toward the end of Jan 2020. I never had to fax or mail anything, just submitted the info via the portal and addressed their questions via phone with their point-of-contact. So, I'm suprised they didn't provide you that alternate method.
And, yes, I agree that some FIs may cut corners until the axe comes down on them. This is why for some FIs, especially in sensitive data areas, phone or other electronic devices capable of recording data are not permitted within those areas. Printing or copying is prohibitive for some, dual control matrices are enforced for areas that may have PII exposure, etc.
It started with the secure upload. Said it wasn't clear enough so I needed to mail it in. I used a printer with settings especially made for cards and documents and FedEx overnighted the package. They lost it. When they found it they said it still wasn't clear enough (which is compete bs because it's so clear you can see where it's embossed) and that they couldn't verify my identity so I needed to come into a branch. I was so tempted to fly out there just so I could see them face to face.
You should've just so you could whip your ID out of your Gucci wallet...
😂 I never bought it. I'm still using my broken Lacoste one. I really should replace it