Funny thing about this card, I have a Fidelity brokerage account (stocks) and was invited to get the card back when it was an AmEx, applied, approved for a low SL of $2k, after 6 months went to $10k CL, I was also offered two spend bonuses, one when I first joined and another when they converted to Visa (I used both). My wife is a "co-owner" of my Fidelity stock account, not so much as an active owner, but more for access to the funds without going through probate should there be a need. Anyway, the first week of January Elan sent her an invite to join by USPS, no spending bonus, but pretty much a "pre-approved" so I filled it out online using the "invite number" and submitted. (This is where it might apply to your concerns).
I/we heard nothing by mail or email, but two days ago a Fidelity Visa Signature card showed up with a welcome package. SL was only $1500 but it has full VS benefits - I assume the CL will increase at 6 months, but it was never going to be her primary spend card. Most of her other approved cards as of late have SL's of $9500 to $16k. Oh, and the account starting date was 1/9/17, so it was about 3 weeks before we got the card.
Bottom line, Elan is kind of funky, you can email them, but probably best thing to do is just wait for something by USPS. I don't have a contact number for you, but based on my experience I'd just wait it out.
