Frustrating Approval/Not Approval?

[Anonymous]

I applied for the Citi DC at the end of August, and I got a response that I needed to verfiy my contact information to process the application.  I called the number that day, and verfied my information.  She said there will be further processing. 10 days.

I called and asked for an update at 10 days.....congratulations sir you've been approved for an $8 SL.  Awesome! Thank you! I said.

Now October 3....still no card so I call the number back.  Recorded message says that the application is pending further review?

Stay on hold and the woman says.  Hello we just need to verify some information from the letter we sent you.  Didn't I do this on 9/3?  I asked her.  Sir I don't show any communications listed here on the computer.  We have no notes of you calling.

So what happened to my $8k limit that I was told about?  Sorry for that miss communitcaton she said.  Miss communication "You're approved" is a miss communication. Well sir, I have NO notes of you calling us.

Well.....just let me verify your information and we will see if we can get this processed without a new credit pull.

RE_verified and got the information.  You'll need further review from our analyst.  Should I call a specific number to ask for an analyst now? I went from that happy new CL to back in limbo.

I'm so confused by this. She said they wouldn't pull credit this time, but I don't know how to trust this bank?

[OmarGB9]

Wow that sucks. Sorry to hear. Good luck.

[12njoy]

Sounds like you need a supervisor this weekend or wait til Monday and call executive offices. 

[Anonymous]

I would call the EO Monday. That is unacceptable!! Sorry your dealing with that.

[Anonymous]

Call the EO... That's what I did. When I applied for Cuti DC about 2+ weeks ago I was initially denied due to multiple inquires of which I only have 4 inquiries from EX. I called for recon and I was forwarded to the EO ... Just about a few mins talking to the EO and she said Congratulations your approved! The EO said that the computer automatically denies applications with multiple inquiries, the EO shared to me that we have to call them to manually review. Make sure you talk to the EO and not the Customer agents coz they can't do manual reviews like the EO. Goodluck!

[Anonymous]

YOu don't happen to have the direct line to the EO? or an email address to the EO?

[12njoy]

1 212-559-1000 call this number and ask for the executive office of credit cards and they'll transfer you.

[Anonymous]

Thank you for the number.  It looks like I'm gonna need it.  Not only did they put me off again, but they ran my credit for a new HP?

This is really souring my stomach right now.

[creditguy]

No notes of you calling? As if the situation wasn't irritating enough, I'm sure hearing that did not help. Geez Citi come on and get your act together, hopefully they resolve this and reward you in the end, good luck.

[Anonymous]

When you speak to the EO ask them to remove the 2nd hp.

Was it a hp on the same report? I ask because when I got my DC card they pulled ex and eq. Quite a few people say it's hp from ex and eq.