Getting Through To AmEx - Executive or Corporate Office

[SKBirdmind]

These last few weeks I've been having some trouble connecting with a real person at AmEx. The application status number (800-567-1083) isn't answered by anyone other than offshore reps who just read off scripts and won't share any real details. The problem is that I'm still getting auto-denied by a computer system without people actually looking at my application, either.

2 x weeks ago I put my reconsideration letter, IRS form 4506-C, pay statements, bank statements, and a bunch of other documents into a Priority Mail Express envelope to their PO Box in Salt Lake City UT. It was delivered there March 9, 2023 and I haven't received any response yet (email, phone, or U.S. Mail). I don't really want to hear more runaround by calling foreign reps who tend to just push people off the phone.

But none of the numbers in the "backdoor" thread appear to actually be anything backdoor, and the "executive office" phone number (800-297-6197) is also disconnected - no longer in service. After that, I found an executive office address of 200 Vesey St, New York NY 10285 and phone 212-640-2000. The front desk person informed me she can only transfer to specific names, not departments.

Feedback, please - should I send my reconsideration to the address above? Find the name of an account manager, senior specialist, etc. and call back?

[Epiki71]

Greetings OP,

have you considered asking to speak with a supervisor? You can politely explain that you need to discuss a matter with someone who has more authority to help you. Be sure to also acknowledge that the representative has been doing a great job, but that you need additional assistance.

When you request to speak with a supervisor in this way, the representative will likely transfer you to someone in the states.

[FireMedic1]

Lets try what were you denied for? New card or CLI? Some background on your file.

[Lou-natic]

---

@SKBirdmind wrote:

These last few weeks I've been having some trouble connecting with a real person at AmEx. The application status number (800-567-1083) isn't answered by anyone other than offshore reps who just read off scripts and won't share any real details. The problem is that I'm still getting auto-denied by a computer system without people actually looking at my application, either.

2 x weeks ago I put my reconsideration letter, IRS form 4506-C, pay statements, bank statements, and a bunch of other documents into a Priority Mail Express envelope to their PO Box in Salt Lake City UT. It was delivered there March 9, 2023 and I haven't received any response yet (email, phone, or U.S. Mail). I don't really want to hear more runaround by calling foreign reps who tend to just push people off the phone.

But none of the numbers in the "backdoor" thread appear to actually be anything backdoor, and the "executive office" phone number (800-297-6197) is also disconnected - no longer in service. After that, I found an executive office address of 200 Vesey St, New York NY 10285 and phone 212-640-2000. The front desk person informed me she can only transfer to specific names, not departments.

Feedback, please - should I send my reconsideration to the address above? Find the name of an account manager, senior specialist, etc. and call back?

---

By your own admission they already told you they need a IRS form 4506-C per this thread here.

[ocheosa]

---

@SKBirdmind wrote:

These last few weeks I've been having some trouble connecting with a real person at AmEx. The application status number (800-567-1083) isn't answered by anyone other than offshore reps who just read off scripts and won't share any real details. The problem is that I'm still getting auto-denied by a computer system without people actually looking at my application, either.

2 x weeks ago I put my reconsideration letter, IRS form 4506-C, pay statements, bank statements, and a bunch of other documents into a Priority Mail Express envelope to their PO Box in Salt Lake City UT. It was delivered there March 9, 2023 and I haven't received any response yet (email, phone, or U.S. Mail). I don't really want to hear more runaround by calling foreign reps who tend to just push people off the phone.

But none of the numbers in the "backdoor" thread appear to actually be anything backdoor, and the "executive office" phone number (800-297-6197) is also disconnected - no longer in service. After that, I found an executive office address of 200 Vesey St, New York NY 10285 and phone 212-640-2000. The front desk person informed me she can only transfer to specific names, not departments.

Feedback, please - should I send my reconsideration to the address above? Find the name of an account manager, senior specialist, etc. and call back?

---

@SKBirdmind ,  I think you should exercise a bit of patience. They have to go through your documents and request a tax transcript. Keep in mind this is the busy season for IRS so don't expect a fast turnaround. Continued calling and or duplicating efforts is not going to expedite matters. I'm sure they will contact you once the transcript has been returned and a final decision is reached. I would put it in the back of your mind until contacted. Good luck!

[SKBirdmind]

Thank you, everyone - all great suggestions! Honestly I hadn't even remotely thought of a backlog over at IRS in terms of paperwork, given tax season and all... Oh yeah, account in question is SkyMiles Reserve.

AmEx wrote back this week - sort of. "Responding" feels like way too strong a word... They sent a single-sided template letter, pretty much a straight copy and paste of the initial denial with no explanation. If anyone there took the time to read what I wrote, or even bothered to process my 4506-C - they wouldn't be sending a "reply" as silly as this.

I reached out to the executive office (New York address) in writing last week - next on the list would be presidential suite.

[Mdowning30]

Its 2023 why would you choose snail mail to submit documents like that instead of just uploading them on your phone or computer?

[SKBirdmind]

I tried earlier, but the system wouldn't let me submit anything on an app they've put on auto-denial. I also heard in another thread that they need a penned signature for 4506-C, not electronic. Best be exercising due dilligence and ensure things go to exactly the right people...

[Jeffster1]

@SKBirdmind You are absolutely correct. My experience with the 4506-C is that you must affix a wet signature. Nobody tells you that. The offshore reps are polite but they will simply say that your form was illegible once it gets kicked back. Their supervisors will say the same. Once I uploaded it with a wet signature, all was good. Rather than completing it online and then affixing an electronic signature, I ended up completing it online; printing it out; signing it; taking a picture of it and then uploading it. I can't remember if I converted the pic to PDF.

[SKBirdmind]

I bet you were the person I heard that from. It's kind of funny, no one at AmEx seems to really be telling me anything...but again, patience is a virtue.