HSBC Applications issue

[Anonymous]

"We detected that you are an existing HSBC customer. To continue, please log in to Personal Internet Banking to complete your application."

I am not there customer. I had their credit card back in 2009  and canceled it. Anyone else has issues applying for it?

[Mahraja]

@Anonymous 

use your.. old login info if you still have it and apply.. or apply directly without checking pre approved offers.otherwise call them up Good Luck

[chiefone4u]

If you still have access to the email account you had in 2009 try logging in and/or resetting your password. 

If you can sign into HSBC it should make the application simpler (and perhaps bypass the security review).

If you can't gain access you'll need to call and possibly visit a local branch (if you're lucky enough to live near one).

[Anonymous]

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@Mahraja wrote:

@Anonymous 

use your.. old login info if you still have it and apply.. or apply directly without checking pre approved offers.otherwise call them up Good Luck

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I don't know the login info since it's been over 10 years. They want to verify security questions when I try to reset the password. I don't recall the answers. I called them they can't find even find my profile with my SS#. 

[Anonymous]

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@chiefone4u wrote:

If you still have access to the email account you had in 2009 try logging in and/or resetting your password. 

If you can sign into HSBC it should make the application simpler (and perhaps bypass the security review).

If you can't gain access you'll need to call and possibly visit a local branch (if you're lucky enough to live near one).

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I don't live near a branch. It's about 900 miles.

[kerplunk]

Good luck. I previously had a mortgage with HSBC and their systems are so unintuitive it hurts. Their phone customer service was a literal maze to get to speak with someone, and hold times were an hour... and this was pre-coronavirus. 

To each his or her own, but my opinion is that there are much better credit card products out there than what HSBC offers. Maybe it's a sign.

[chiefone4u]

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@Anonymous wrote:

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@Mahraja wrote:

@Anonymous 

use your.. old login info if you still have it and apply.. or apply directly without checking pre approved offers.otherwise call them up Good Luck

---

I don't know the login info since it's been over 10 years. They want to verify security questions when I try to reset the password. I don't recall the answers. I called them they can't find even find my profile with my SS#. 

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Did you apply over the phone while you had them on the line?

[Anonymous]

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@chiefone4u wrote:

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@Anonymous wrote:

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@Mahraja wrote:

@Anonymous 

use your.. old login info if you still have it and apply.. or apply directly without checking pre approved offers.otherwise call them up Good Luck

---

I don't know the login info since it's been over 10 years. They want to verify security questions when I try to reset the password. I don't recall the answers. I called them they can't find even find my profile with my SS#. 

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Did you apply over the phone while you had them on the line?

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They tried transferrring the call to different department and then call was disconnected.