Received Account Protection letter and failed the security question: How many months is your auto loan? I said which one?! He asked me the same question again... so I provided the term of the original one and I should have said NONE OF THE ABOVE.
The application has been denied and I'm told I have to re-apply in 30 days.
I said 2 minutes later I was approved through the same department for a Z-Gallerie Card for $5k, why can't you use that verification, or the verification of my other 20+ comenity accounts!
"We are just the bank for the client, each client has different requirements to approve for their credit card"
I said "I know each has different requirements but only the bank verifies the identity of someone not your client because the bank is the one lending the money"
"There is nothing we can do!"
I love them if I never have to call them... when I have to call them it makes me a bit....
I called the new accounts line instead of account protection and she called over and said she explained to them but nothing either could do... I asked to speak to Executive office and she told me she did not have the number and could not transfer me...
I told her that is the problem with this bank... YOU WORK THERE and you don't have the number... Would you like it for your reference because I have it!?
"I'm Sorry but."
No, that's fine, I'll call directly myself... click
