Hello,
I filled out the form on the Citi website for a CLI and was denied. The letter noted that it was due to a 'garnishment, collection, statement, or judgment' on my EQ report. I'm positive there's nothing on there, but I do have a fraud alert due to an idenity theft issue earlier in the year...but that false collection was removed at least 6 months ago. I asked Citi if the fraud alert would trigger that denial, and they said no. They did say that the CLI request wasn't pulled in their department (it was a CA backdoor number I found on Google that I called). Meanwhile I pullled EQ and there's nothing on there. So my question is, which would be the right way to go about finding what's going on here? Is there a better number at Citi to call (since the number I did call said it wasn't their dept). Would I be able to call EQ to see if they can explain what's happening?
