Called this morning since I am due for a CLI from 22k to 30k. Previously, US Bank would instantly approve me online. This morning, after going through the CSR, then being transferred for further review and providing everything but my first born, then sitting on hold forever, then waiting on a callback that was promised 10-15 minutes later, and here it is 1.5 hours and still no callback.
This makes me remember why I cancelled all of my capital one credit cards.
Still no update on CLI yet. 
@MarkintheHV wrote:Called this morning since I am due for a CLI from 22k to 30k. Previously, US Bank would instantly approve me online. This morning, after going through the CSR, then being transferred for further review and providing everything but my first born, then sitting on hold forever, then waiting on a callback that was promised 10-15 minutes later, and here it is 1.5 hours and still no callback.
This makes me remember why I cancelled all of my capital one credit cards.
Still no update on CLI yet.
Sorry they pulled you back in. I love REI, and it's really a shame they went to Capital One.
Agreed. No return call as promised today. I wont be using that card anymore.
Just got off the phone with Cap 1 as they never returned my call yesterday as promised. CSR kept trying to tell me what a great card this is, and I agreed with him, but, told him the customer service was not acceptable. I also told him what an insult it was to only be offered secured cards on the pre approval site and he told me to take it up with the credit bureau. I told him I know exactly what is on my credit reports as I look at them weekly. All my scores are mid to upper 700's and I already have some nice credit lines, so I had to tell him several times that I wanted this card closed. No love lost
Glad Capital One is gone now!
@MarkintheHV wrote:Just got off the phone with Cap 1 as they never returned my call yesterday as promised. CSR kept trying to tell me what a great card this is, and I agreed with him, but, told him the customer service was not acceptable. I also told him what an insult it was to only be offered secured cards on the pre approval site and he told me to take it up with the credit bureau. I told him I know exactly what is on my credit reports as I look at them weekly. All my scores are mid to upper 700's and I already have some nice credit lines, so I had to tell him several times that I wanted this card closed. No love lost
Glad Capital One is gone now!
Yea I don't know why CSRs' go to response is always "take it up with the bureaus" lol. Not all issues are with the bureaus.
@slither43 WHAT?!?! That's hard to believe. USBank I found was the most ridiculous to ask for an increase. I got the REI MC with a $6500 SL and tried twice this year and each time the screen froze and would tell me I already had a request in. Frustrating. Those rewards cards you get at the end of every year sure were fun tho. I want to close it now that it's with Cap One also, but I love the card. Makes me crazy.
Was it a hard pull or soft pull?
