Synchrony Verizon Visa App ????

[Shaed251]

Hi Fico Family, 

I've been stalking this card for a while now and I finally decided to bite the bullet. I applied on 6/30 and got the 7-10 business day response (pulled TU) , but never received a letter in the mail, so I called yesterday. When I called, they pulled up my SSN and said they found app and I was transferred to another dept to complete app. I was told that I needed to verify and call them back, so I did and got the pass code number. Called back with the number but the girl said I didn't need the number for this type of app and they would send in the mail   in 7 to 10 days with a response. I was so confused and I guess it meant I was denied. 

          I then was alerted by CK that a hard pull from Synchrony VZ was blocked by TU because my CR is frozen. I was even more confused!! Why would they need to pull my report again when I didn't apply for anything??!!

              I called in again and got another representative that searched a little more in depth. The first rep wouldn't offer me any information. She told me that it looked liked I had multiple applications on file and it had to be sent to underwriting for further review. They would send me a letter in the mail in 7 to 10 days for my next steps. 

           So, I'm assuming that when I first called, they processed a new application, rather than pulling up my application I already had on file. When she asked me to verify my address, she had my old address, which I thought was odd because I updated the new address when I applied on 6/30/22.   This has all been confusing and I hope I'm not denied because of a representative mistake of processing a new application than the one I already had on file. 

               Has this happened to anyone else??

I will update once I receive the letter in the mail. I have 2 other Synchrony accounts and I hope this doesn't affect them and they close them. I don't want them to think there is fraud going on because of their rep mistake. 😕 

[FinStar]

When you applied on 6/30, did they pull CRs, and if so, were they frozen/locked?

Keep in mind that they also can pull SageStream, and if that's frozen (or was frozen) during the first attempt, then it's likely why the initial application may not have fully processed. Also, SYNCB can sometimes pull 2 CRAs (besides TU) on some of their CCs.

[CreditCuriosity]

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@FinStar wrote:

When you applied on 6/30, did they pull CRs, and if so, were they frozen/locked?

Keep in mind that they also can pull SageStream, and if that's frozen (or was frozen) during the first attempt, then it's likely why the initial application may not have fully processed. Also, SYNCB can sometimes pull 2 CRAs (besides TU) on some of their CCs.

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yeppers on sagestream and double pulled on my application when first came out.  wasted a hp on TU as had to have them reprocess it as exp was locked at time

[MCM1]

Synchrony and many others are now using several secondary bureaus such as LexisNexis, Factor Trust, Innovus, Clarity, Sage Stream and others.  I advise everyone to review the files they hold on you and make sure it is up to date and accurate.  If there is any discreptancy such as an old address or your name is listed diferently it can and does cause you to either get denied or sent for manual review and many times they request additional documents.  

[FinStar]

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@MCM1 wrote:

Synchrony and many others are now using several secondary bureaus such as LexisNexis, Factor Trust, Innovus, Clarity, Sage Stream and others.  I advise everyone to review the files they hold on you and make sure it is up to date and accurate.  If there is any discreptancy such as an old address or your name is listed diferently it can and does cause you to either get denied or sent for manual review and many times they request additional documents.  

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They have been using SageStream and other data sources for quite some time. So, nothing relatively new. Comenity also follows similar policies 🤷‍♂️

[MCM1]

The wider use is relatively new. Yes, it's been used at times by a number but now it's being implemented on a wide scale basis. Just as card issuers in obtaining  Chexsystems is relatively new. Part of this is due to industry research that's saying as many as 8 in 10 applications are fraudulent. 

[Shaed251]

@FinStar 

Hi FinStar,

To answer your question,  my TU credit file was the only one thawed on 6/30. They always pull TU for me (I have 2 other Synchrony cards, only TU pulled). I applied last year for the card and they only pulled TU. I do believe they used Sage Stream as well. After my app last year, I froze my Sage Stream and Lexis Nexus because the information was outdated and I just am not up to disputing everything right now (health issues). 

The second application was not authorized by me for them to complete. I only called in to get the status of my application already on file since it was already at the 10 day mark. Why they done a new application is beyond me. I just got the email today my application from 7/13 was denied because my TU report was frozen. I'm so upset because I didn't reapply. Now my application was being looked at manually and I will probably get denied anyway.

I have really good credit scores, mid to high 700s, low utilization (less than 8% across the board), no baddies, 100% payment history, inquires the most now is TU with 7 (5 in 12 months), but for some reason,  this has been the most difficult card to obtain. I even have two other cards with Synchrony and one is paid in full and the other less than 3% utilization that will be paid in full next month. I don't get it, but in actuality, I should've waited to apply next year and not rushed it and just garden as I planned to do. 

[bigseegar]

That's a shame since you want it so badly. It's actually one of my favorite cards even though with Sync we always have to wonder if they are going to drop the closed hammer at any ungiven moment lol.