Synchrony accts won't allow CLI online

[Anonymous]

What won't my Synchrony accounts (Walmart and Amazon) allow me to do a CLI online? When I hit the luv button for either acct, this message pops up: "We apologize for the inconvenience, but we cannot process a credit line increase online for this account". Oh well, guess I'll have to call in and speak with a representative whenever I want try for an increase. Has anyone else experienced or heard of this?

[baller4life]

Yep. Call Credit Solutions.

[Anonymous]

That's what I'll have to do to apply for a credit increase. I'll call in another hour, or so. Was just wondering if it happened with anyone else. Thanks, Baller

[Anonymous]

Have you tried the chat option? That worked for me with both Amazon and Banana.

[Anonymous]

No Starky, I've never tried the chat option before. Is there a chat link to click on, like the luv button, and from there just ask for a CLI?

[core]

I get that message all the time.  Then when I call credit solutions I get to hear an almost identical denial read to me with an Indian accent.  It had some entertainment value the first couple times.  I have since given up.

[itguy_65]

I tried JCP every month for the last 4 months online.  It finally allowed me a CLI this month.  It must error when they are not allowing you a CLI.

[ddemari]

That is the standard message. They will not give you a cli unless it has been 4 months since the last. I write down the dates of my synch card cli's. 

I have had sucess via chat though. That only worked once was TU score was over 700. Otherwise, it was always sorry we cant at this time. But 4 months like clock work on that button. 

[Anonymous]

Yes once you log into Synchrony you see you chat button. Make sure to check during business hours Mon-Fri. YMMV of course but I was able to be approved for 4x my limits on both, even after being denied less than a week earlier through luv button. Good luck!

[Anonymous]

Ok, thanks you all. I've received CLI already, at different times, by calling on the phone and speaking with representatives. But I just wondered why that message always showed up and wouldn't allow me to do it online.