Synchrony accts won't allow CLI online

[ddemari]

Just like the cap1 message about 2-3 days. The system is not ready for u yet. And now i will bombarded with letters in the mail lol

[gdale6]

That message means you are denied the CLI. A letter thru the mail will be forthcoming with the reasons why.

[Anonymous]

But gdale, whenever I applied for CLI and that message popped up, I would then call and speak with a representative and got approved for the CLI with no problem.

[SecretAzure]

I have the Texaco Chevron MasterCard which recently became Synchrony and after 8 months since previous limit increase I am still not able to ask for another. I am going to wait until June/July when a full year has passed. Is this normal for Synchrony? 

[Anonymous]

I got my Walmart and Amazon cards in October. About 2-3 months later I got small auto CLIs ($100 and $200) last month my 4th statement cut and I tried and got the same exact message that OP stated. I chatted with someone and they said it was denied. I even paid off my Walmart card and tried again and it was still a no.

I have never tried by phone or by calling credit solution. I'm tempted to try but don't know what to say :/

[capitalkid]

Shortly after Sync took over, all of our Ge/synch cards became unable to do the online CLI any longer.  Calling also had no go.  Good thing we dont have all our eggs in one basket.  IMHO, I think it is part of the restructure, and after a time things will loosen up again.  

[SecretAzure]

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@capitalkid wrote:

Shortly after Sync took over, all of our Ge/synch cards became unable to do the online CLI any longer.  Calling also had no go.  Good thing we dont have all our eggs in one basket.  IMHO, I think it is part of the restructure, and after a time things will loosen up again.  

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Is this for real? I didn't know that this happened. I wonder if that's why I got denied a CLI after 8 mos. I'll still try again when I'm at 12 mos. but if I don't get one I will be very sad.

[Anonymous]

My fourth statement cut on my Amazon card today and I pressed the LUV button and nothing for me either. I have 5 Sync accounts total with limits totaling $10,100 so maybe I've reached some sort of internal limit with them for now due to all of my other accounts?

[SecretAzure]

They used to do these CLI online and with a soft pull but now I just spoke to a representative over the phone that said they would have to do a hard pull in order to see if I qualify for an increase and that there's no guarantees. 

I don't mind all of that but he was also very snarky and short with me, zero personality. It doesn't seem like it's the same customer service I've dealt with in the past but this is the first I call them since Chevron Texaco (GE) became Synchrony.

[Anonymous]

Wow... they wanted to do a HP? Did you ask them if this was a new policy or something?