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Yes, I think it's a SP. This happened on Saturday night and no alerts have been received.
The phone system asks why you are calling. I say credit limit increase. And then it prompts you from there.
I just tried the phone system and got my very first Comenity increase ever! VS went from $500 to $700. Lol. I'll take it though. Comenity hates me. Overstock is stuck @ $250 and refuses to budge.