Question on CSP Chip card

[jonald11]

Posted on the other board also, not sure where it goes. Sorry

Last week I was approved for the Chase Sapphire Preferred, told them I need the chip because I am going overseas, and they said it will come automatically. No problems.

So it arrives in the mail, and there is no chip visible. Just a plain card, with no indents or marks, front or back.

 I e-mailed the message center, and they responded:

I confirm that the new card you received is a Chip and 
Signature card (Chip embedded card). You might not be able
to view it as it is a metal card. You can use it 
overseas.

Does this make sense to anyone, that it would be essentially an invisible chip? Or is the CSR mistaken. My question: Has anyone else received the Sapphire Preferred card with an EMV chip in the past week or so, and was the chip clearly visible?

Thanks

[yudeology101]

The EMV chip should be visible in the front,  should look like this:  http://ficoforums.myfico.com/t5/SmorgasBoard/CSP-EMV-Pic-sharing/td-p/2573333

If not, i would suggest call in instead of sending a secured msg to Chase, seems to be the faster route for me everytime. 

[jonald11]

Thanks. That is what I thought, but the message they sent seemed so authroitative. Good to know.