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2 PNC CCs, only one showing online?

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Wavester64
Valued Contributor

2 PNC CCs, only one showing online?

Let me preface by saying my original PNC CC (Points) was during the BBVA migration. So before today, I never apped for a PNC Card.

 

Today I took advantage of an PNC offer for thier PNC Cash Rewards CC and was approved.

 

Odd thing though - after getting approved, I went online (PC) to see if the account showed along with the PNC Points card and it didn't. I tried logging off and on a few times and it still didn't show. I tried updating the PNC app (Mobile) and see if both accounts showed there and it doesn't. Spoke to one rep and he couldn't see it and he told me to reach out to online technical support, and they can't see the 2nd account either but advised it could take 24-48 hours for the account to show.

 

With all the CCs I have ever apped for, 99.9% of the time access to the account online is immediate. I don't think I have EVER recall an instance reading on here of someone having to wait 24-48 hours for a new CC account to show.

 

Has anyone else?






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CreditCuriosity
Moderator Emeritus

Re: 2 PNC CCs, only one showing online?

Would guess it it will show online tomorrow if i was to guess if just approved today.  Been awhile since i have had multiple PNC cards so can't remember how it works but many CU's etc take a day or two so just assuming PNC might be the same as they wouldn't close out your old CC as you know with getting approved for new one.  Likely a tech issue/limitation.

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NoMoreE46
Community Leader
Senior Contributor

Re: 2 PNC CCs, only one showing online?

PNC probably using COLBOL which requires a 'night pass' to update its systems.   They didnt choose to invest in a more consumer friendly front end.

 


@CreditCuriosity wrote:

Would guess it it will show online tomorrow if i was to guess if just approved today.  Been awhile since i have had multiple PNC cards so can't remember how it works but many CU's etc take a day or two so just assuming PNC might be the same as they wouldn't close out your old CC as you know with getting approved for new one.  Likely a tech issue/limitation.



 

Message 3 of 4
Wavester64
Valued Contributor

Re: 2 PNC CCs, only one showing online?


@NoMoreE46 wrote:

PNC probably using COLBOL which requires a 'night pass' to update its systems.   They didnt choose to invest in a more consumer friendly front end.

 


@CreditCuriosity wrote:

Would guess it it will show online tomorrow if i was to guess if just approved today.  Been awhile since i have had multiple PNC cards so can't remember how it works but many CU's etc take a day or two so just assuming PNC might be the same as they wouldn't close out your old CC as you know with getting approved for new one.  Likely a tech issue/limitation.



 


I am guessing you are correct. Logged in first thing this morning and BAM, the 2nd PNC CC was showing Smiley Happy






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