I have two Cap One cards--one rebuilder platinum, the other a No Hassle Rewards card for fair credit.
My platinum has a $500 limit and one year anniversary date is the middle of this month. My No Hassle Rewards has a $500 limit (credit steps will take it to $750 in May or June) and has a better APR than the platinum.
I decided to contact Cap One about possibly PC'ing my platinum to another rewards card.
I used the chat tool online to speak to a rep who did not understand what I wanted to do--at first she nearly began an application process for me to get another rewards card, and then gave me a cut-and-paste paragraph about how I could call the rewards # for questions about my rewards.
Ugh.
When I asked for her ID# and a supervisor she claimed she couldn't give me her ID#, but after I told her I knew she could she finally gave it to me, but insisted I had to call the 800# on the back of the card to get a supervisor as supervisors weren't available via chat (another lie, I've spoken to supervisors from Cap One in chat before).
Exasperated, I printed the chat log and closed the chat box and called Cap One--yes, using the # on the back of the card and not one of the backdoor #'s.
I spoke to a nice rep who, when I told him I wanted a supervisor ASAP, transferred me but 5 minutes on hold and the call dropped. I called again and got through to a supervisor very quickly who listened to my rather calm explanation of the poor service I had received via chat as well as the dropped call, and then proceeded to tell me he couldn't do anything for me with the PC from platinum to rewards except to apply for a new card. He did, though, offer to transfer me to the Escalations Dept. After I threatened bodily harm if the call was dropped again during the transfer to the new dept he assured me that it wouldn't.
Two minutes later, I spoke to a very nice woman who identified herself as a Sr. Credit Analyst who listened to my request and... wait for it... told me I couldn't PC at this time! She gave me the "periodic review" for offers schpeal and I asked her if I could see those offers if I were to log online to my account when they were available. She said she wasn't sure. I told her in a very conversational way that if my account is not eligible for upgrades, CLIs, APR reductions, waived annual fees, etc. due to it being a rebuilder that I would honestly prefer that she tell me that so I didn't bother with calling in again in the future. She claimed it wasn't the case (I don't believe her but whatever). And, just as I was about to hang up the phone, dejected, she said that what she could do for me right now is give me a $50 credit to my account! So, while I didn't get the PC that I wanted, didn't get a CLI, no APR reduction or waived fee, I still walked away with a $50 credit (more than the $39 AF).
So, long story short, I'll take my small victories with Cap One and be happy. 
Ouch. I'm not sure that the time, annoyance, and frustration was worth it.....but congrats ! 
Gosh. Seriously, I could have written your post! I have had the exact same experiences, except that I've never used the online chat -- only phone. At least you got some compensation; though, it probably wasn't worth the time and hassle you had to go through. 
@atarvuzdar wrote:I have two Cap One cards--one rebuilder platinum, the other a No Hassle Rewards card for fair credit.
My platinum has a $500 limit and one year anniversary date is the middle of this month. My No Hassle Rewards has a $500 limit (credit steps will take it to $750 in May or June) and has a better APR than the platinum.
I decided to contact Cap One about possibly PC'ing my platinum to another rewards card.
I used the chat tool online to speak to a rep who did not understand what I wanted to do--at first she nearly began an application process for me to get another rewards card, and then gave me a cut-and-paste paragraph about how I could call the rewards # for questions about my rewards.
Ugh.
When I asked for her ID# and a supervisor she claimed she couldn't give me her ID#, but after I told her I knew she could she finally gave it to me, but insisted I had to call the 800# on the back of the card to get a supervisor as supervisors weren't available via chat (another lie, I've spoken to supervisors from Cap One in chat before).
Exasperated, I printed the chat log and closed the chat box and called Cap One--yes, using the # on the back of the card and not one of the backdoor #'s.
I spoke to a nice rep who, when I told him I wanted a supervisor ASAP, transferred me but 5 minutes on hold and the call dropped. I called again and got through to a supervisor very quickly who listened to my rather calm explanation of the poor service I had received via chat as well as the dropped call, and then proceeded to tell me he couldn't do anything for me with the PC from platinum to rewards except to apply for a new card. He did, though, offer to transfer me to the Escalations Dept. After I threatened bodily harm if the call was dropped again during the transfer to the new dept he assured me that it wouldn't.
Two minutes later, I spoke to a very nice woman who identified herself as a Sr. Credit Analyst who listened to my request and... wait for it... told me I couldn't PC at this time! She gave me the "periodic review" for offers schpeal and I asked her if I could see those offers if I were to log online to my account when they were available. She said she wasn't sure. I told her in a very conversational way that if my account is not eligible for upgrades, CLIs, APR reductions, waived annual fees, etc. due to it being a rebuilder that I would honestly prefer that she tell me that so I didn't bother with calling in again in the future. She claimed it wasn't the case (I don't believe her but whatever). And, just as I was about to hang up the phone, dejected, she said that what she could do for me right now is give me a $50 credit to my account! So, while I didn't get the PC that I wanted, didn't get a CLI, no APR reduction or waived fee, I still walked away with a $50 credit (more than the $39 AF).
So, long story short, I'll take my small victories with Cap One and be happy.
I've had the same type convo's with them, it's like talking to a wall.
.Yeah, I kinda knew what I was getting myself into by even making the attempt. Update: The $50.00 is posted to my platinum account today. Hoping it hit before they reported to the CA's for a lower util%, my statement due date was yesterday.
