@Anonymous wrote:I have a missing chunk of 10 or so transactions from my rewards count on my EDP. I had been using it as my default card and hitting the 30 transactions, but it April, I think, the counter stopped working. Long story short, I have a case number but no faith that this will be easy to resolve and will be asking for some MRs next go-round with them. I've since switched my default spend to others. I've been debating whether to switch my BCE back to a BCP and use for groceries only (will easily max it in a year) but reading these, I am skeered.
Not sure if paying for extra points when even the regular ones are not coming is worth it 
@Anonymous wrote:I have a missing chunk of 10 or so transactions from my rewards count on my EDP. I had been using it as my default card and hitting the 30 transactions, but it April, I think, the counter stopped working. Long story short, I have a case number but no faith that this will be easy to resolve and will be asking for some MRs next go-round with them. I've since switched my default spend to others. I've been debating whether to switch my BCE back to a BCP and use for groceries only (will easily max it in a year) but reading these, I am skeered.
I wish you luck with getting this resolved quickly and easily. I did get Amex to give me a $50 statement credit as a courtesy so it can't hurt to ask. The worst they can say is no. The BCP is great for groceries. I use it exclusively for this reason and I use it for gas when Chase Freedom is not in a 5% gas category. I would be hesistant to switch over to the BCP right now. One of the supervisors did mention to me that this problem is mostly affecting BCP card holders. Go figure...
@Ghoshida wrote:
@jayman2143 wrote:
I am amazed at how clueless the CSR's are. I have called at the end of every month since this started and everytime they are amazed that this problem is happening. I can narrate the whole conversation before even calling.
I did just get off the phone with Amex and spoke to two supervisors and they still don't have a resolution date. Very frustrating considering I pay an annual fee for better rewards and yet said rewards don't even work.No point in calling or chatting.
It's so hopeless that even the social media reps are not taking any ownership.
You know it's bad when twitter reps start shrugging.
I hope these threads serve as a fair warning against applying for their Blue Cash line of cards.
I'm glad I changed the card from BCP to BCE at the end of last year.
1 call to Amex a month to ask for an update and all they can tell me is that they are "working on it". While I know it is not the fault of the CSR that this is happening, I will continue to call at the end of every month to ask for an update. They log every time I call so maybe I can hit some kind of record 
seems like I saw on the Amex forum over there that they are aware and working on it..supposedly been a problem since Dec. anyway today I saw where the "glitch" is supposed to be fixed by summers end.. I called 2 mths back and CSR could see the points I had accumulated and then added them to my acct. So, I decided to wait till Aug. this time and see what plays...
I was planning on aping for them soon, so I hope they get this fixed. From reading the threads it appears to be aggravating to deal with.
@UncleB wrote:
@9CLINE wrote:seems like I saw on the Amex forum over there that they are aware and working on it..supposedly been a problem since Dec. anyway today I saw where the "glitch" is supposed to be fixed by summers end.. I called 2 mths back and CSR could see the points I had accumulated and then added them to my acct. So, I decided to wait till Aug. this time and see what plays...
+1
I read a while back on another site that some people were having luck with getting an Amex CSR to 'push' the cash rewards through, so it might at least be worth a shot if you've having this problem.
So far with my own BCP the problem hasn't been that severe. The cash rewards on my paper statement never match the website, but I just chalk that off to their fine print about rewards not being available until the bill is paid (which has always seemed unnecessary, since you can make a minimum payment then have access to all the rewards, but I digress). I have noticed that once I pay the bill, it's rather random as to when the cash rewards are updated... sometimes it's rather quick, other times it has taken into the next month.
I always stash my rewards away so the delay doesn't impact me, but I can certainly understand why others would be irritated, especially if the delay has gone on for months (actually, that's more than a 'delay' and is simply not acceptable, IMO).
I tried getting the CSR to push the rewards to my account and they said they were not able. They can see the rewards I am accumulating but neither my online acount or paper statement show the correct balance (as a matter of fact, my paper statement doesn't even show a balance at all).
I don't have a plan for the rewards dollars yet so I am not concerned with not being able to use what I have earned right away. It's more of the fact that I pay an annual fee to use their product and they are pretty unaccomodating with an issue that has been going on for 4-5 months now.
My current plan is to just wait until the end of August to see what happens. If nothing is fixed by then I will call again to get an update.
@RM21 wrote:
I was planning on aping for them soon, so I hope they get this fixed. From reading the threads it appears to be aggravating to deal with.
Definitely an aggravating problem! I never had a problem with Amex but the way they are handling this "glitch" has left a bad taste in my mouth. I have just been using my Chase Freedom card (and hopefully the CSP card soon) until the issue gets fixed.
@jayman2143 wrote:
@UncleB wrote:
@9CLINE wrote:seems like I saw on the Amex forum over there that they are aware and working on it..supposedly been a problem since Dec. anyway today I saw where the "glitch" is supposed to be fixed by summers end.. I called 2 mths back and CSR could see the points I had accumulated and then added them to my acct. So, I decided to wait till Aug. this time and see what plays...
+1
I read a while back on another site that some people were having luck with getting an Amex CSR to 'push' the cash rewards through, so it might at least be worth a shot if you've having this problem.
So far with my own BCP the problem hasn't been that severe. The cash rewards on my paper statement never match the website, but I just chalk that off to their fine print about rewards not being available until the bill is paid (which has always seemed unnecessary, since you can make a minimum payment then have access to all the rewards, but I digress). I have noticed that once I pay the bill, it's rather random as to when the cash rewards are updated... sometimes it's rather quick, other times it has taken into the next month.
I always stash my rewards away so the delay doesn't impact me, but I can certainly understand why others would be irritated, especially if the delay has gone on for months (actually, that's more than a 'delay' and is simply not acceptable, IMO).
I tried getting the CSR to push the rewards to my account and they said they were not able. They can see the rewards I am accumulating but neither my online acount or paper statement show the correct balance (as a matter of fact, my paper statement doesn't even show a balance at all).
I don't have a plan for the rewards dollars yet so I am not concerned with not being able to use what I have earned right away. It's more of the fact that I pay an annual fee to use their product and they are pretty unaccomodating with an issue that has been going on for 4-5 months now.
My current plan is to just wait until the end of August to see what happens. If nothing is fixed by then I will call again to get an update.
I'm genuinely sorry you've having this problem... and it's odd that the "great Amex computer in the clouds" for some reason only singles out some people to treat in this manner. My statement never matches what I see online, but eventually it does catch up (sometimes it takes until the next statement, but so far it's always worked out).
I truly admire how laid-back you're being about all of this, but I'll also mention that from my own time working for a company the size of Amex I can personally say that there's a lot of truth to the old saying "the squeaky wheel gets the grease".
Whenever we had problems the customer(s) who raised the most hell generally got corrected first, if for no other reason to get them off our backs. It never seemed quite fair to me, since the 'nice guys' literally ended up last. Ironically it taught me that when I had issues with a vendor/service provider I was speaking to for my company, I was in turn expected to "raise hell" as well, which isn't my nature. It took some getting used to, but I found that used correctly (and judiciously) it was, indeed, often more effective than being the 'nice guy'.
If you call Amex back, here's a key... after you ask for an escalation/supervisor, etc, get as much information about that person as you can. If possible, get their full name and extension (oddly, I've found the higher up you go, the easier this info is to get - a 'bottom' level person will generally never give this out). Ask when you can expect the problem to be corrected, and if it's not corrected how you can get back directly to them. Ask if they aren't available if it's best to leave a message, or is there another person you should ask for in their place. I would ask when the best time to reach them is, morning or afternoon? People tend to work a little harder and give you less 'BS' when they know they can be held personally responsible.
Finally, I would ask if the problem isn't corrected by <insert date they tell you to call back here> what's the next step? Can it be escalated higher, and if so, are they in a position to assist you with that escalation personally? Note my use of the word 'escalation'... with the companies I've dealt with this seemed to trigger action on their part. If you're persistent I believe you'll be able to get somewhere. Note that 'raising hell' doesn't mean being rude; it means being persistent like a bulldog that just won't let go. If anything you should really lay the charm on thick, don't give them any reason to put you aside. Again, think bulldog, but with a smile. 
I hope you are able to get this resolved quickly... I assure you, if you go high enough, they have 'the power' to give you a credit with a keystroke - this has already been proven by the folks who have received a small credit 'for their trouble'. To get the amount you need you might have to go quite a bit higher, but that's OK - the headache belongs to them, not you.
Good luck, and keep us posted on your progress... I'm rooting for you!