AMEX Rewards Posting to get delayed by one more month

[Ghoshida]

Logged in to my account today and saw this message:

Due to system maintenance, it may take up to 30 days after your statement closing date to update your total rewards available. We appreciate your patience.

First, they take 2 statements to post the rewards. Now they're taking one more statement to let me redeem my rewards. This sucks !!!

[kdm31091]

Honestly, their rewards system is a complete joke. Huge delays and $25 increments only.  That's why I got rid of BCP. Just not worth the headaches. You can basically never redeem all of the rewards unless you calculate it exactly so you end up with $50 or whatever, which is what they intend on, IMO...you have to leave some behind constantly.

Now, making it even worse? Ridiculous.

[Callandra]

Wow, 3 months to get rewards? Sheesh. 

That's really far behind considering there are banks that give you the rewards as soon as the transaction posts and others when the statement cuts. 

[Anonymous]

I guess it varies because I've never had any problems with points, either SPG or MR, post very quickly after meeting spend requirement or subsequent months.  I did read a mod on FT state that how fast Amex post rewards depends on each person's profile.  No idea what that might vary on.

[Ghoshida]

@kdm yeah, I've been sitting on for a little over $20 in rewards on my BCE. Was hoping to redeem it this cycle but doesn't seem like it's going to happen. I am reluctant to close it because it's a $25k line but maybe sometime.

[Ghoshida]

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@Callandra wrote:

Wow, 3 months to get rewards? Sheesh. 

That's really far behind considering there are banks that give you the rewards as soon as the transaction posts and others when the statement cuts. 

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AMEX representatives now make up stories about how it is important to make sure that all charges etc have posted before rewards are shown. 

It's simply ridiculous. Even if I were able to get a retention offer for the PRG when it gets a year old, I'm not sure if I'll keep it, simply because tracking rewards is so tough.

[Ghoshida]

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@Anonymous wrote:

I guess it varies because I've never had any problems with points, either SPG or MR, post very quickly after meeting spend requirement or subsequent months.  I did read a mod on FT state that how fast Amex post rewards depends on each person's profile.  No idea what that might vary on.

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You're lucky Irish.

I don't know what they mean by profile. I've got 750+ scores, AMEX has given me a 25k BCE and mailed me that 50k PRG offer, so I don't get how better a profile I need to have. Plus, isn't mixing profile and rewards kind of discriminatory? I mean they are perfectly within their rights to deny me a card but after giving me the card, they should just give me the rewards that I'm eligible for, right away. 

[Anonymous]

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@Ghoshida wrote:

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@Anonymous wrote:

I guess it varies because I've never had any problems with points, either SPG or MR, post very quickly after meeting spend requirement or subsequent months.  I did read a mod on FT state that how fast Amex post rewards depends on each person's profile.  No idea what that might vary on.

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You're lucky Irish.

I don't know what they mean by profile. I've got 750+ scores, AMEX has given me a 25k BCE and mailed me that 50k PRG offer, so I don't get how better a profile I need to have. Plus, isn't mixing profile and rewards kind of discriminatory? I mean they are perfectly within their rights to deny me a card but after giving me the card, they should just give me the rewards that I'm eligible for, right away. 

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I have no clue what the mod was referring to.  She seems somewhat knowlegable about Amex so if I get a chance I'll ask her.  I wasn't trying to suggest something was wrong with your credit prfile and was only repeating what she posted because a lot of people complain about the same issue on FT.  I am lucky because for bonuses I get the points posted the day after I meet the spend and for regular monthly points, as soon as the statement is issued.  I certainly understand your frustration.  They certainly should do better.

[kdm31091]

I'm confused. I don't know of anyone who has said they do NOT have the cash rewards delay on the BCE/BCP. I think Irish is referring more to the points cards where the points post quickly to the various loyalty accounts. But for amex's own rewards cards (blue cash, everyday, etc), I thought the delay was standard, no matter who you are or what your profile is.

[Anonymous]

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@kdm31091 wrote:
I'm confused. I don't know of anyone who has said they do NOT have the cash rewards delay on the BCE/BCP. I think Irish is referring more to the points cards where the points post quickly to the various loyalty accounts. But for amex's own rewards cards (blue cash, everyday, etc), I thought the delay was standard, no matter who you are or what your profile is.

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Yeah, Im only referring to the MR/SPG cards as I don't have any of the cashback cards so can't comment on those.  But I am also talking about the EDP card.  My MR points post as soon as the statement is issued for the previous month and I have received my MR points bonus for the EDP, PRG and Platinum as soon as I hit the spend bonus requirement.