AMEX Security Concern Letter - The Saga Continues

[Anonymous]

I appllied for the AMEX Everyday and two days later I applied for the PRG.  I had to send a bank letter verifying my address for the Everyday and it was approved.  Two days later I applied for the PRG and it was instantly approved. Now three days later I get an email with the letter below. Has anyone had any experience with this kind of letter from AMEX?  

We are writing to you because we need to speak with you regarding a security concern on your account.

For your security, new charges on the accounts listed above may be declined. If applicable, you should advise any Additional Card Member(s) on your account that their new charges may also be declined. If we do not hear from you within 30 days your account may be cancelled.

Please call us immediately at 1-888-800-5234, or international collect 336-393-1111. Our hours of operations are 8:00 am to 12:00 am (midnight) Eastern Standard Time seven days a week.

Your prompt response regarding this matter is appreciated.

Sincerely,

Global Fraud Protection Services

MODS move this if it is in the wrong place. Thanks

[UncleB]

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@Anonymous wrote:

I appllied for the AMEX Everyday and two days later I applied for the PRG.  I had to send a bank letter verifying my address for the Everyday and it was approved.  Two days later I applied for the PRG and it was instantly approved. Now three days later I get an email with the letter below. Has anyone had any experience with this kind of letter from AMEX?  

We are writing to you because we need to speak with you regarding a security concern on your account.

For your security, new charges on the accounts listed above may be declined. If applicable, you should advise any Additional Card Member(s) on your account that their new charges may also be declined. If we do not hear from you within 30 days your account may be cancelled.

Please call us immediately at 1-888-800-5234, or international collect 336-393-1111. Our hours of operations are 8:00 am to 12:00 am (midnight) Eastern Standard Time seven days a week.

Your prompt response regarding this matter is appreciated.

Sincerely,

Global Fraud Protection Services

MODS move this if it is in the wrong place. Thanks

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A quick google search indicates that the number in the email does belong to American Express, but if you're concerned about phishing simply call the number on the back of either of your cards and let them transfer you.

In any case, you need to give them a call to resolve whatever issue is still outstanding.

[staticvoidmain]

Personally, I'd chat them through their web portal. That is how I always resolve my problems. They do have a secure and encrypted communications channel from within their chat window if they need something from you.

[longtimelurker]

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@staticvoidmain wrote:

Personally, I'd chat them through their web portal. That is how I always resolve my problems. They do have a secure and encrypted communications channel from within their chat window if they need something from you.

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This is a security group and you almost certainly can only speak with them via the phone number.  CSRs do not have the needed info and often cannot transfer to these groups.

[staticvoidmain]

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@longtimelurker wrote:

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This is a security group and you almost certainly can only speak with them via the phone number.  CSRs do not have the needed info and often cannot transfer to these groups.

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This is true with most other banks. As I have stated, this is how I always resolve any issue with my account — I have never spoken on the phone with them, ever, since I got my card with them. This is one reason I like Amex.

I could be wrong, but I'd still try it.

[Anonymous]

please report back after you give them a call

[Anonymous]

Most likely they just want to speak with you, to make sure that you are the one applied for both cards.