AMEX didn't receive payment issue?

[Anonymous]

What I like to do is the first weekend when I get a statement is make the miniumum payment via pull. Twice  a  month I go through and make my pif or whatever payments I still prefer pulls. My  bank Backwoods National hates Amex and will not accept most  pulls or pushes and I have to mail a paper check. DW bank Third Smalltown Bank, NA  does pulls and pushes very fast.   

[NRB525]

OP, use the AMEX website, set up your checking account so the payment request you initiate from AMEX pulls from your bank account. Take their offer of "it will be credited immediately".

I have autopayment for certain amounts on several of my AMEX cards. If the amount on the AMEX card is more than I have for the autopayment, I initiate an additional payment, usually for some days in the future, and becuase I have initiated so many payments from the AMEX site to my bank accounts they know when I tell them to get the money from my bank account it will be there. Thus they give me a notice, as they are starting the action of taking the non-autopayment amount "We received a payment from you". This is usually a few days before it actually clears my checking account on the other bank. It is another variation on the whole good credit thing, they trust when I tell them they can go get the money.

They don't have any visibility in the current situation about what is going on, they just know they do not have any money yet. They have to take OP's work for it that the push payment really truly was set up correctly. It probably was, but OP has no visibility to where the payment is, either.

People need to trust the credit card companies, particularly AMEX. With a charger, there should be no issue with having them draw the amount from your bank account, since you always owe the amount on the statement. I don't get the reasons for keeping checking account info out of the credit card account.

Guess what, your checking account knows where your credit card is But it's all good   There is not a conspiracy in the banking system that is going to harm your money.

Take them up on the offer and initiate another payment from the AMEX side to draw from your bank.

[Anonymous]

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@700orbust wrote:

If you don't like having the CC's linked to your account, just open a separate checking and use it for billpay. Thats what I do. That account stays empty unless I need to pay something. Its free to open multiple checking accts with NFCU, and possibly your own bank. If not, find one that does

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The only problem is that adds another potential point of failure, you have to put money in the account, so you need to transfer it in time, make sure it gets in there etc.

[Budoka]

Update: 3 weeks later and this still has not been resolved. The money is gone from my account and AMEX is now dealing directly with my bank which has provided all the required documentation that the payment went to and was received by AMEX. AMEX has been understanding and so that I don't triple pay (1) Missing payment. 2) The payment I made to cover my a** from another account. 3) My next statement coming up in a week) is freezing all my payments until they figure out what the h*ll happened. They gave me an estimated resolve by date of Oct 6th which just sounds insane to me but it is what it is. Phone support has been wonderful. Online support is useless and I made an "official" complaint about them but who knows who's ears that will eventually reach.

[NRB525]

Sorry to hear about all the troubles. 

Have you updated your AMEX info so your bank is listed and you can initiate or automate payments where AMEX pulls the money from your bank account?

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

btw, I actually prefer to put my bank info on their actual website and have it "pulled" instead of "pushing" the payment on my end. Is there any downside to actually doing this? I know theres a fair share of people who prefer to push payment method Vs the Pull. Not sure if theres any significant advantages or disadvantages?

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I go the next step and set up auto PIF on due date.   While I have never had to test it, my belief is that this puts at least some of the burden on them (providing the bank account has enoigh money): they have agreed to take it on the due date, and so....     That said, probably all those auto-pay T&Cs probably disadvow responsibility as well!

But it's worked ok for years with lots of banks.    And as OP has found, pushing can also fail in some ways

Disadvantages:   some people, including OP, like to keep things separate, and one big consideration is not having valuable data, such as a bank account number, in too many places, such as on a cc website.   And for those micromanaging utilization, some cc sites won't allow you to pay too many times in a cycle, or pay when the balance is zero when you are trying to pay a pending charge etc.

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If I set up auto pay, If I manually pay in full on my way own before the auto pay date. It won't do a second payment through auto pay right? It can just be used as back up then?

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In most cases, yes.   I think I have heard of some bank that might not be so good at stopping an auto pay, but the big ones seem fine.   Also, if you do the payment through the web site, most will inform you that an auto-pay is scheduled, and give you the option to cancel that payment.

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Would you considered Cap 1 as a big one? I once made a large payment before the scheduled auto payment that covered the amount due, plus some posted charges, leaving just what I wanted to report to the next statement, and even though the amount due was zeroed out, they went ahead and process the autopay anyway by grabbing my remaining posted charges.  CSR told me I have to cancel my autopay arrangement before and setup autopay again after, doesn't make sense to as it doesn't happen to my other lenders.  I later found out I can avoid this Cap1 software glitch by editing the autopay amount on the pending payment page.

[driftless]

Yes, CapOne will 

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

btw, I actually prefer to put my bank info on their actual website and have it "pulled" instead of "pushing" the payment on my end. Is there any downside to actually doing this? I know theres a fair share of people who prefer to push payment method Vs the Pull. Not sure if theres any significant advantages or disadvantages?

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I go the next step and set up auto PIF on due date.   While I have never had to test it, my belief is that this puts at least some of the burden on them (providing the bank account has enoigh money): they have agreed to take it on the due date, and so....     That said, probably all those auto-pay T&Cs probably disadvow responsibility as well!

But it's worked ok for years with lots of banks.    And as OP has found, pushing can also fail in some ways

Disadvantages:   some people, including OP, like to keep things separate, and one big consideration is not having valuable data, such as a bank account number, in too many places, such as on a cc website.   And for those micromanaging utilization, some cc sites won't allow you to pay too many times in a cycle, or pay when the balance is zero when you are trying to pay a pending charge etc.

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If I set up auto pay, If I manually pay in full on my way own before the auto pay date. It won't do a second payment through auto pay right? It can just be used as back up then?

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In most cases, yes.   I think I have heard of some bank that might not be so good at stopping an auto pay, but the big ones seem fine.   Also, if you do the payment through the web site, most will inform you that an auto-pay is scheduled, and give you the option to cancel that payment.

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Would you considered Cap 1 as a big one? I once made a large payment before the scheduled auto payment that covered the amount due, plus some posted charges, leaving just what I wanted to report to the next statement, and even though the amount due was zeroed out, they went ahead and process the autopay anyway by grabbing my remaining posted charges.  CSR told me I have to cancel my autopay arrangement before and setup autopay again after, doesn't make sense to as it doesn't happen to my other lenders.  I later found out I can avoid this Cap1 software glitch by editing the autopay amount on the pending payment page.

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Yes, Cap One will still run auto-pay if you make mid-cycle payment(s).  Other banks, like Chase, will cancel that month's auto-pay if you make a mid-cycle payment.