AmEx Marriott Bonvoy Brilliant SUB Question

[Crash_Log]

Howdy Folks, Im new here, so please go easy on me and thanks for insights. 

On the 10th of Oct.  I appplied for and had instant approval for the Bonvoy Brilliant (CL 10k). My only other AMEX card is Blue Cash Prefered approved for Nov 20. Im deep in the Chase world (CSR, CFF, CFU) and I also recently approved for the Citi Premier. Chase and Citi have incredibly clear information and status/spend indicators of the SUB.

Where with the Bonvoy, I have zero documentation of the SUB that came with the card app nor a status/spend indicator on the app or web-account. I chatted Amex about this and the rep and they said that Amex does not send documentation nor state anything about Bonus' (for the record, I never used that term but only offer). I asked to confirm that I had the sign up offer and the while they did they also used slightyless than convincing language. The phrase 'can earn' vs 'will earn' for some reason, has me not quite settled.

Please, all of you, tell me to relax! I dont recall what happened with my Amex BCP offer so I just scratching my head over here! Is this consistent with y'all experience? 

I guess chase and citi with their respective digital progress bar and confetti has me trained. 

Many Thanks

[one day I'll figure out how to do the cool card signature thing I promise] 

[MrDisco99]

Amex will give you no indication that you have an active new account spend bonus offer after approval.  You have to track it yourself.

Once you hit the required spend, though, the bonus should come through pretty quick... assuming you haven't done anything to make them mad.

[Crash_Log]

Wheshew. 

It makes zero sense that a prefect stranger's advice is so much assuring than the Amex rep. Perhaps it say something about me? Question not investigated on a credit card message board. 

Thank you MrDisco99

[simplynoir]

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@MrDisco99 wrote:

Amex will give you no indication that you have an active new account spend bonus offer after approval.  You have to track it yourself.

Once you hit the required spend, though, the bonus should come through pretty quick... assuming you haven't done anything to make them mad.

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Yep, for the most part AMEX doesn't have a tracker for their signup bonuses. Occasionally they'll have it appear on your dashboard or have it sent via an email but if you haven't seen it yet chances are you won't

[Crash_Log]

Thanks everyone!

[Anonymous]

I was in a similar panic with my Delta Reserve card. I worded it so poorly on this forum, that people were confused as to what I was asking. I was in the same boat as you.

Fear not my friend, once you hit that spend, you'll get the SUB. I got my 125,000 skymiles the day after I hit the spend. 

When I got my platinum card, I didn't worry about if I would get it, I knew after the first time around that it would show up after I hit the spend. I took my wife to Costa Rica for  10 days and paid for the hotels and food with my platinum card (the flights were free as she is a flight attendant) and the 100,000 MR points were in my account by the time we were back in the US. 

Once you hit your spend, you'll get your SUB. 👍

[Crash_Log]

amazing! and tbh, I have really ruminated over just how to explain this and it's a rariety for me to be clear in written form! 

[cashorcharge]

During a recent AMEX app that included an offer...you were likely given and potentially quickly glanced through a number of disclosures.  In there, were the details about the SUB, how to hit it etc.  Agreed with @simplynoir that they don't go out of their way to communicate or remind you of the offer you could get/might miss and tracking of that.  

If you don't remember the rules, suffice to say...when you clicked ACCEPT through all those disclaimers, you were given the option to download or email them to yourself.  If you missed that, you could ask for those to be emailed to you...you can just say you never got the email I suppose.  The other alternative...if you're certain the card had an offer is go back to the AMEX website today...find the offer for the card you just got and keep a note of the specifics and the date so you'll have something to reference so you can keep track of it.