AmEx slow to give the MR points...

[JustMe77]

I opened my Zync card in December. My 10,000 points have been pending since I opened the card. I just paid my first statement, and imagine that once I get my second statement, I'll be able to actually use the points.

[Anonymous]

I have the same complaint. MR points pend too long with AMEX. I never have problems with AMEX posting my Hilton points.

[boomhower]

Bonus points for signing up usually post very quickly but regular usage points typically lag two months.

[Anonymous]

Update:  The points were posted to my account on Tuesday.  Good job AmEx.  I am a happy customer again!

[Anonymous]

Glad it worked out for you! 

[pizzadude]

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@Anonymous wrote:

Update:  The points were posted to my account on Tuesday.  Good job AmEx.  I am a happy customer again!

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Great !  I'm glad that they were able to get it done for you ( finally ) !

[Walt_K]

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@Anonymous wrote:

Update:  The points were posted to my account on Tuesday.  Good job AmEx.  I am a happy customer again!

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Glad you got this taken care of.  FYI in case you ever have a similar issue, or for anyone else reading, I've found sending the message to the social networking people works much better and faster than contacting the normal CSRs for things like this.  I don't know why that is, but I imagine those on the side of facebook/twitter, etc. are concerned with making sure the promotions are running smoothly.  In the secure message center, select social media inquiry as your topic and send the message that way.

[haulingthescoreup]

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@Walt_K wrote:

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@Anonymous wrote:

Update:  The points were posted to my account on Tuesday.  Good job AmEx.  I am a happy customer again!

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Glad you got this taken care of.  FYI in case you ever have a similar issue, or for anyone else reading, I've found sending the message to the social networking people works much better and faster than contacting the normal CSRs for things like this.  I don't know why that is, but I imagine those on the side of facebook/twitter, etc. are concerned with making sure the promotions are running smoothly.  In the secure message center, select social media inquiry as your topic and send the message that way.

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Excellent idea! They're probably pretty motivated to satisfy the unhappy customer complaints that are there are all to view.