AmEx - unable to make payment (them, not me)

[Anonymous]

I've had my AmEx BCE card for a couple months. Last statement, I paid in full. I currently have a balance I want to pay prior to statement date/posting (as I have a balance on another card I want to report).

I keep clicking on 'make a payment' and I receive the message that no payment is due and then no work around for it or the ability to proceed anyway. I also tried the little 'pay it' next to an item and couldn't do it that way either. I tried via app and through their website.

Am I not able to make payments between statement dates?

[Brian_Earl_Spilner]

Have the charges cleared, or are they still pending? They won't allow you to pay until they've cleared.

[Anonymous]

@Anonymous You can make a Payment by Phone by calling the number on your credit card, or you can push an ACH payment from your bank to the account.

[Anonymous]

They have cleared (from 4/24 and 5/3). Nothing is pending....

[M_Smart007]

---

@Anonymous wrote:

@Anonymous You can make a Payment by Phone by calling the number on your credit card, or you can push an ACH payment from your bank to the account.

---

+1

[Anonymous]

---

@Anonymous wrote:

@Anonymous You can make a Payment by Phone by calling the number on your credit card, or you can push an ACH payment from your bank to the account.

---

Thank you for the information. I have never come across this before...

It's not a huge deal but glad I know for future reference.

[NRB525]

What day of the month will your statement cut?

[Anonymous]

How long has the bank account been on your Amex profile?

[Anonymous]

^^^ that's the question. Amex only allows one payment from your account during the first 30 days the bank is linked to your Amex account. After that all restrictions are lifted.

[Anonymous]

---

@Anonymous wrote:

^^^ that's the question. Amex only allows one payment from your account during the first 30 days the bank is linked to your Amex account. After that all restrictions are lifted.

---

In addition to that, they will not accept a "Total Balance" payment from an account that has been added to your profile for less than 30 days.  They will only accept an "Other Amount" less than the Total Balance.