American Express Welcome Offer Question

[RedWolfFish77]

Hello, I have a question about the Amex welcome offer's. I was recently approved for the Cash Magnet which earns 1.5% cash back on purschases. I put a $720 gym purschase (personal trainer) on the new card. It did'nt show up on the cash back page redeemption page. I paid with some grocies on the card the same day and they showed up as 1.5% back pending. Does this mean that gym charge I put on the card is not eligible for the 1.5% cash back or count towards the welcome offer of spend $2000 within 6 months and get $200 back? 

TLDR - New amex card with welcome offer, big charge did not show up as 1.5% back but small one did. Does this mean it doesnt count towards overall welcome offer?

Thank you in advance for reading and possibly contributing! 

[OmarGB9]

How was that $720 processed? Did you pay the gym directly, or was this an independent trainer you paid via square, venmo, cashapp, etc.?

[RedWolfFish77]

It was billed directly to the gym (Anytime Fitness) it looks like on the Amex website

[OmarGB9]

Hmm, maybe they're just scrutinizing that purchase because it is a rather large first purchase on a new card?

Is this your first ever card with Amex?

[RedWolfFish77]

It is my first card with Amex, I paid it right off when it was finished pending and payable 

[Remedios]

Have you contacted Amex? They are the only ones who can answer your question, really. 

[OmarGB9]

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@RedWolfFish77 wrote:

It is my first card with Amex, I paid it right off when it was finished pending and payable 

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Yea I've got nothing. I'd suggest following @Remedios's advice and just call or chat with Amex.

[RedWolfFish77]

That's completely fair, I'll do that now and keep you updated. 

[OmarGB9]

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@RedWolfFish77 wrote:

That's completely fair, I'll do that now and keep you updated. 

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Please do.

[practical1]

@RedWolfFish77 

You'd be surprised to learn that AMEX's databases of vendors is not always up to date or complete, when it comes to characterization.  I've had similar situations with cards I've had for years used at supermarkets, restaurants and hotels (which were, from their very names), clearly identified as exactly what they were -- and not had promotional points credited, until I've spoken to Customer Service reps and investigations were launched to update their records.  Took as long as a couple of months, in one case.

So, definately call them and forward whatever documentation (web pages, etc.) you can to prove the vendor meets the criteria for their special offer.  AMEX will eventually fix their oversight -- but you need to be polite but pro-active.

Good luck.