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@yfan wrote:
@Anonymous wrote:I think Amex would run into a lot of legal issues if they started deciding to take away bonuses already paid at their discretion. I have a lot of Amex stock and the company is very profitable. I would be very upset to see them do this. They need to fix their computer systems. Ruining your reputation because you can't fix your systems. is very bad business practice. Amex's advantage over other credit card companies is their customer service. You start taking bonuses away from people who earned them legitmally and you will run into major problems.
No algorithm is perfect or beyond abuse. They would say those people did not earn the bonus "legitimately" because they are gaming the system. And the update to the terms, which is a binding contract governed by contract law, is precisely to give them legal cover. I also doubt people will hire lawyers to sue Amex to retrieve $500-$1500 in rewards (at best) when the lawyers will cost significantly more (there's probably also a binding arbitration clause unless you opt out). It will not hurt their image one bit, since doing this, I suspect, will actually increase their profitability by keeping chasers at bay. Most people, and most shareholders, are simply not going to feel bad for bonus chasers regardless of how popular the "game" is in a certain corner of the Internet.
Class Action Lawsuits. They would lose pretty easily if they broke the terms. Gaming the system? How can you define that? You need rules you can't say at your discretion. What happens when someone gets the card for one year decides they don't want to pay the fee the second year and cancels the card? If you don't say if you don't keep the card two years you don't keep the points obviously you would lose any lawsuit if you took the points away.
@driftless wrote:As a non-churner I have always wondered if there were no churners if the bonuses would be larger. It is not free money, someone pays for it, and that someone may include the long-term customers.
As Irish wrote, I would not be surprised if Chase, and others, follow Amex's lead.
Well if you weren't a churner you would open one card get one bonus and use the card for the next 40 years getting little return and paying huge fees. So you would get no benefit. Really if congress made them lower their fees to merchants to something like 10 cents a transaction all bonuses would go away.
@Anonymous wrote:Class Action Lawsuits. They would lose pretty easily if they broke the terms.
Except it's in their terms now. And you are welcome to try, but I am willing to bet you are going to have a terribly hard time getting a class together for this.
@Anonymous wrote:You need rules you can't say at your discretion.
Yes, you can. Especially for products like these. Rewards are not regulated, and are not earnings under employment or tax law; thus have no laws governing them except contract law.
@Anonymous wrote:What happens when someone gets the card for one year decides they don't want to pay the fee the second year and cancels the card? If you don't say if you don't keep the card two years you don't keep the points obviously you would lose any lawsuit if you took the points away.
No, you wouldn't. Not unless the terms explicitly allow you to keep the points once a year is over. I also don't think it's going to get to that for the vast majority of people. Amex can tell whether spending significantly slows down on a card once the bonus spend/period is over, which will give it some idea as to what is really going on. And if someone wants to keep up spending on a card at the rate of $2500 a month (or whatever the bonus spending rate for that card is) for a year just so this doesn't happen (and then cancel), I assume Amex will be great with that, too.
@Anonymous wrote:
@K-in-Boston wrote:<snip>
Sure there are some grey areas, but to me it's black and white that you're probably gaming the system if you apply for a Platinum card in late December, get 60k MR points, take a $200 airline credit on December 30th and another $200 airline credit on January 2nd, then call to downgrade your Platinum to a $95 AF Green card before the $550 AF hits.
<snip>I don't even see the point of churning the Platinum at 60k points. As you have to pay the 550 dollar fee up front. So you get 60k points + 400 travel credit -550 dollars. The PRG you get 50k points + 200 dollars but you save 550 dollars. At 100,000 points it makeks more sense to churn. If you value all the stuff like UBER , Global /TSA and Lounge access you arene't going to cancel it soon as you get your points.
I recall reading of people taking it to the extreme as with my dates above. The AF doesn't post on day 1 and since they were so lenient with PCs it was possible to get the airline statement credits for 2 calendar years ($400), still get the sign-up bonus and get at least $500 in redemption value on the MRs (+ MRs for the spend itself which could be substantial if airfare or Amex Offers were purchased), optionally get $100 in Global Entry credit (posts 24-48 hours after paying at the time of application), and still get status with hotels and car rental places for a period of time until they caught on - all without paying the big AF if they did it quickly enough. Those people are why we can't can't have nice things, but again part of it can be blamed on Amex for allowing it to happen.
Some people need to read up on game theory. In a free market, people will naturally find ways to exploit a system to their advantage if you give it to them. Travel hacking exists because the banks have created the environment for it by providing these lavish bonuses for new signups. Of course, people are going to take maximum advantage of that. The banks certainly take maximum advantage of their ability to slap AA's on customers, end relationships without cause, etc. Banks also gain from merchant fees on churned cards and interest/late fees/etc. from customers who screw up. The only way they're losing out is through the incentives they themselves created.
If they don't like the results of their game, then they're in a position to change the rules as they see fit. But don't sit there and try to demonize people for trying to gain maximum advantage from it. That's just how markets work.
TL;DR: Don't hate the player, hate the game.
That is a little extreme. People can and do put limits on their behavior. Just because you have the ability to do something does not mean that you are not abusing a system or causing others harm by doing so. I don't think anyone in this thread is demonizing churners, but don't look for churners to be commended for their behavior.
@yfan wrote:
@Anonymous wrote:Class Action Lawsuits. They would lose pretty easily if they broke the terms.
Except it's in their terms now. And you are welcome to try, but I am willing to bet you are going to have a terribly hard time getting a class together for this.
@Anonymous wrote:You need rules you can't say at your discretion.
Yes, you can. Especially for products like these. Rewards are not regulated, and are not earnings under employment or tax law; thus have no laws governing them except contract law.
@Anonymous wrote:What happens when someone gets the card for one year decides they don't want to pay the fee the second year and cancels the card? If you don't say if you don't keep the card two years you don't keep the points obviously you would lose any lawsuit if you took the points away.
No, you wouldn't. Not unless the terms explicitly allow you to keep the points once a year is over. I also don't think it's going to get to that for the vast majority of people. Amex can tell whether spending significantly slows down on a card once the bonus spend/period is over, which will give it some idea as to what is really going on. And if someone wants to keep up spending on a card at the rate of $2500 a month (or whatever the bonus spending rate for that card is) for a year just so this doesn't happen (and then cancel), I assume Amex will be great with that, too.
There are always class action suits out there waiting to happen. You can slow down spending if you want to. Unless they say you have to spend 2500 a month for 12 months they can't just take your points away. The agreement says I have to spend 2000 dollars in 3 months. If they want me to spend more put it in the agreement. I will spend my money and be on my way. An Amex Platinum would be terrible to have after the first year. Really they should make the cards better to keep for multiple years. Second year all I get is 1 percent return a 200 dollar travel credit and a 550 dollar fee. Who would want to keep that card?
As for Amex in particular, they've pretty much killed churning on their cards anyway with their lifetime bonus restriction and by cracking down hard on people trying to abuse the system. This is essentially just putting wording into their contract for what the RAT team has already been doing. The DoC article actually lists some common sense tips for staying on the right side of their policies...
- Use a public page to app. Use a targeted link if the target is you (don't steal someone else's credentials). Incognito is still fair game as those are public pages.
- Meet the spend requirement through legit purchases. Avoid returns and excessive gift cards.
- Keep the card for 12 months before you cancel or downgrade. You can still get an AF refund 30 days after the anniversary date.
Still plenty of fun to be had out there!
@MrDisco99 wrote:
Still plenty of fun to be had out there!
I think so as well!
@MrDisco99 wrote:
TL;DR: Don't hate the player, hate the game.
Actually, there is no reason to hate the player nor the game. The game is voluntary. The players - both the banks and the users - are participating without coercion. Both sides assume the risks. Just as banks assume the risk of people gaming their systems, users assume the risk of banks using their own publicly available tactics to restrict and play against them at some point.