Amex Backdating - (Success story)

[Juss11]

Oh Awsome!

[H14]

Can anyone tell me how to get to live chat on the AMEX site? There does not seem to be a button/link anywhere to it. 

I was succefully backdated when I activated the card, no intervention needed, but was hoping they could now replace the card to reflect that. 

[heyarrnold]

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@H14 wrote:

Can anyone tell me how to get to live chat on the AMEX site? There does not seem to be a button/link anywhere to it. 

I was succefully backdated when I activated the card, no intervention needed, but was hoping they could now replace the card to reflect that. 

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Log in to your account. And click on contact us to the left of the screen. You should get a pop up, and there should be a tab that says "Online." The option to chat should be on there. 

[ExplicitElicit]

Went to do this last night and forgot... Currently sitting on "hold" with chat - he told me he had to contact another department. I will report back with what happens.

[heyarrnold]

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@ExplicitElicit wrote:

Went to do this last night and forgot... Currently sitting on "hold" with chat - he told me he had to contact another department. I will report back with what happens.

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Best of luck! I am sure it should not be a problem. 

[ExplicitElicit]

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@heyarrnold wrote:

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@ExplicitElicit wrote:

Went to do this last night and forgot... Currently sitting on "hold" with chat - he told me he had to contact another department. I will report back with what happens.

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Best of luck! I am sure it should not be a problem. 

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Well I just got off the chat, he said he requested it be done but won't have an answer immediately. He asked I checked my account in 7 days and if no updates request again. Soooo I guess I can just cross my fingers and hope for the best! 

Sorry for typos-iPhone 5S

[heyarrnold]

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@ExplicitElicit wrote:

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@heyarrnold wrote:

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@ExplicitElicit wrote:

Went to do this last night and forgot... Currently sitting on "hold" with chat - he told me he had to contact another department. I will report back with what happens.

---

Best of luck! I am sure it should not be a problem. 

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Well I just got off the chat, he said he requested it be done but won't have an answer immediately. He asked I checked my account in 7 days and if no updates request again. Soooo I guess I can just cross my fingers and hope for the best! 

Sorry for typos-iPhone 5S

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Crossing my fingers! You should receive an email if the process went through. I got my email this morning. 

[kr3st00]

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@heyarrnold wrote:

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@ExplicitElicit wrote:

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@heyarrnold wrote:

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@ExplicitElicit wrote:

Went to do this last night and forgot... Currently sitting on "hold" with chat - he told me he had to contact another department. I will report back with what happens.

---

Best of luck! I am sure it should not be a problem. 

---

Well I just got off the chat, he said he requested it be done but won't have an answer immediately. He asked I checked my account in 7 days and if no updates request again. Soooo I guess I can just cross my fingers and hope for the best! 

Sorry for typos-iPhone 5S

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Crossing my fingers! You should receive an email if the process went through. I got my email this morning. 

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I've heard that from a few people now! I'm still waiting on my email. (fingers are crossed!)

[heyarrnold]

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@kr3st00 wrote:

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@heyarrnold wrote:

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@ExplicitElicit wrote:

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@heyarrnold wrote:

---

@ExplicitElicit wrote:

Went to do this last night and forgot... Currently sitting on "hold" with chat - he told me he had to contact another department. I will report back with what happens.

---

Best of luck! I am sure it should not be a problem. 

---

Well I just got off the chat, he said he requested it be done but won't have an answer immediately. He asked I checked my account in 7 days and if no updates request again. Soooo I guess I can just cross my fingers and hope for the best! 

Sorry for typos-iPhone 5S

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Crossing my fingers! You should receive an email if the process went through. I got my email this morning. 

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I've heard that from a few people now! I'm still waiting on my email. (fingers are crossed!)

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Yeah all it says is the following, and my membersince date on my account has been changed to 2008 when I log in:

Dear Heyarrnold,

We're writing to confirm your request for a replacement card on your account. Your card replacement has been processed.

The security of your account is very important to us. If this request was not made by you please call us immediately at 1-800-992-3404.

To review your card replacement details or to request future card replacements, please visit us at Online Card Replacement.

Thank you for your continued Card Membership.

[H14]

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@heyarrnold wrote:

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@H14 wrote:

Can anyone tell me how to get to live chat on the AMEX site? There does not seem to be a button/link anywhere to it. 

I was succefully backdated when I activated the card, no intervention needed, but was hoping they could now replace the card to reflect that. 

---

Log in to your account. And click on contact us to the left of the screen. You should get a pop up, and there should be a tab that says "Online." The option to chat should be on there. 

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http://i.imgur.com/CYTgpxl.png

Doesn't appear to be such an option, only the option to share screen.