Does it matter? Indian or American or East european?
One can find both good/bad/nasty CSRs all over the place just like Good/Bad CreditCard holders... 
Boy does it matter!!!!!!!!!!
If you are being politically correct, you are on another subject. This is just about banking and credit issues and what matters is not who or what they are, it is how poorly they perform a very essential and important service. Or, how they don't.
It doesn't matter if they are in Iceland; if they can't communicate well with the majority of a company's customers there is a serious problem for all concerned. I just experienced why it matters again today and informed Platinum they will never sell travel insurance to me again.
Yes it matters!!!!!!!!!!!!!!
NMN
@voidman wrote:Does it matter? Indian or American or East european?
One can find both good/bad/nasty CSRs all over the place just like Good/Bad CreditCard holders...
Yet another indicator that American Express is in serious trouble. When CCC's start saving money by offshoring CS for the basic stuff, it's an indicator of where that service ranks for them.
The issue with overseas reps is that usually their hands are tied by the CCC in terms of what they can do, and they're not allowed to be particularly helpful.
I've had both offshore and US-based CS with AmEx, and so far, they've all been fine. I think that the overseas rep was in connection with fraudulent activity on the account, and he was great. In fact, since the PayPal rep that he brought in on a three-way call was also South Asian, it all worked out very nicely!
The issue with overseas reps is that usually their hands are tied by the CCC in terms of what they can do, and they're not allowed to be particularly helpful.
I've had both offshore and US-based CS with AmEx, and so far, they've all been fine. I think that the overseas rep was in connection with fraudulent activity on the account, and he was great. In fact, since the PayPal rep that he brought in on a three-way call was also South Asian, it all worked out very nicely!