@Anonymous wrote:
@Ghoshida wrote:
@Anonymous wrote:Interesting. Just hit my spend on Hilton and within 2 business days, I saw 50k points on my account. I am loving Amex here. Call me crazy.
Won't call you crazy.
AMEX is known to credit the initial bonus (sign up bonuses, sometimes the AMEX offer bonuses) pretty quickly.
It's their regular rewards system that's broken.
OP, if you spend $100 in June, and your statement is generated on July 5th, you'll not see the rewards for that $100 until the August 5th statement.
That is if you're holding a premium card like the PRG or the Plat.
If you're holding the Blue Cash Everyday, or some other "free" cashback / points cards, and are one of the many unfortunate souls like me (and others in this forum), you'll be lucky to get it by August 5th.
My rewards haven't updated since January 10th of this year on the BCE. PRG seems to do okay.
Chatting with AMEX reps online won't get you anywhere.
Writing to AMEX reps on social media, e.g. Twitter, will get you canned responses like "We are aware of the problem, but we are unaware of anyone actually working on it. Your bad !"
Apart from that, their merchant recognization system is also broken. Watch out for grocery stores being coded as general stores. Even if on your online account, you click on a transaction and it says grocery / supermarkets (or restaurants), after 2 months you will find that it didn't get the reward. Plus, the customer service rep will point blank lie to your face saying that store could never be a grocery store.
Oh and this is assuming you are careful enough to track rewards that happened on transactions that are at least one statement old.
Good luck!
Most, if not all of the issues seem to occur with the cash back cards not the MR producing cards. I have had zero problems with receiving MR points each and every month (or SPG points for that matter) from my EDP, PRG or Platinum cards. That's pathetic that your cashback hasnt updated since January.
Even more pathetic is that the CSRs won't acknowledge that there's a problem, and Twitter reps will simply not give a timeframe for resolving this.
Glad your MR points are working well (though I'd note that all of them are AF-paying, not free cards like mine).
And that's another gripe of mine with AMEX. Their steadfast refusal to let me convert the BCE to the Everyday card.
How difficult can it be? For a multi-billion dollar company to write a few tweaks in their coding system. They're not even co-branded cards!
TBH, I think I'm beyond getting bothered by this on a day to day basis. This quarter, Freedom is serving me well; otherwise I have the Sallie Mae. I think my rant-antenna gets turned on the moment I step in here 