@LS2982 wrote:Still dreaming of being a AMEX newbie...............
LMAOO
im with dreamer
member since 2012? how can you be a member of the future? do you time travel or something we dont know about? do share the secrets, maybe its in one of those Amex packs 
@Juan123 wrote:You know, im tired of reading all these "Amex is amazing" posts... can i read just ONE horror story or one BAD post BADMOUTHING them so i wouldn't feel so bad about not having one?!?!?
Denied Zync Nov 2011.... Bah humbug!
i applied for the wrong blue card now cant get the 1 i want.....
@LS2982 wrote:
@sdoonan wrote:
@LS2982 wrote:
@Juan123 wrote:You know, im tired of reading all these "Amex is amazing" posts... can i read just ONE horror story or one BAD post BADMOUTHING them so i wouldn't feel so bad about not having one?!?!?
Denied Zync Nov 2011.... Bah humbug!
+1
Denied in Oct 2011. July 2012 I will have one or im going to their HQ with a box of white powder and leaving it the doorstep and balling out
I don't think that's your wisest choice if you want credit with them...
Naw, but they'll never know who did it...................................
im sure they have reps that read this stuff
@Juan123 wrote:You know, im tired of reading all these "Amex is amazing" posts... can i read just ONE horror story or one BAD post BADMOUTHING them so i wouldn't feel so bad about not having one?!?!?
Denied Zync Nov 2011.... Bah humbug!
Sure. Their Credit Reporting department is a nightmare to work with, if the front line CSR can't resolve the issue.
- My Mercedes AmEx isn't reporting (opened in August)
- Called the Credit Reporting department. They can only seem to find your AmEx account via your social security#, and credit card #. Note: Not an issue, as had I called them.
- After providing both my Social & CC #; they said they needed to open a ticket, as a 'Manager' needed to research why it's not reporting, and get back to me.
- I asked to be transferred to the Manager. No dice, they can't seem to put you in touch with one, without opening a ticket to have one call you back.
- 2 days later, I received a call from the Manager. He called me, yet hadn't even looked into the matter, because he couldn't find my account without my social & CC #.
- I explained that: 1) I already provided that 2 days prior & 2) as a general policy, I refuse to give out that information to anyone calling me, from a number I don't recognize. In fact, I think it's unnacceptable for them to even ask, when I was not the pone that initiated the phone call.
- The Manager explained that per policy, the front line CSR can't document the social & CC# in the escalation. Note: This is generally a good thing. But seriously, at least include a way to identify my account, if you have to have a situation investigated.
- Since the escalation had no information about me, the Manager hadn't even started to look into the issue.
- I called back the next week, and explained everything to another front line CSR. But they were also unable to put me through a Manager.
- The front line CSR even tried telling me that they weren't responsible for reporting the Mercedes AmEx, because it was a Mercedes branded card.
- I called the CSR on that, since it's BS. AmEx issues the card themselves, and I manage it directly through my AmEx online access.
- They said they'd open a ticket, to have a Manager call me back. Which, naturally put the scenerio right back to to the same unacceptable scenerio.
So, in the end, no progress has been made; and it left an overall horrible impression of their ability, to even remotely resolve less than basic issues.
Other than that experience, they've been great.
@Odiseous wrote:
@Juan123 wrote:You know, im tired of reading all these "Amex is amazing" posts... can i read just ONE horror story or one BAD post BADMOUTHING them so i wouldn't feel so bad about not having one?!?!?
Denied Zync Nov 2011.... Bah humbug!
Sure. Their Credit Reporting department is a nightmare to work with, if the front line CSR can't resolve the issue.
- My Mercedes AmEx isn't reporting (opened in August)
- Called the Credit Reporting department. They can only seem to find your AmEx account via your social security#, and credit card #. Note: Not an issue, as had I called them.
- After providing both my Social & CC #; they said they needed to open a ticket, as a 'Manager' needed to research why it's not reporting, and get back to me.
- I asked to be transferred to the Manager. No dice, they can't seem to put you in touch with one, without opening a ticket to have one call you back.
- 2 days later, I received a call from the Manager. He called me, yet hadn't even looked into the matter, because he couldn't find my account without my social & CC #.
- I explained that: 1) I already provided that 2 days prior & 2) as a general policy, I refuse to give out that information to anyone calling me, from a number I don't recognize. In fact, I think it's unnacceptable for them to even ask, when I was not the pone that initiated the phone call.
- The Manager explained that per policy, the front line CSR can't document the social & CC# in the escalation. Note: This is generally a good thing. But seriously, at least include a way to identify my account, if you have to have a situation investigated.
- Since the escalation had no information about me, the Manager hadn't even started to look into the issue.
- I called back the next week, and explained everything to another front line CSR. But they were also unable to put me through a Manager.
- The front line CSR even tried telling me that they weren't responsible for reporting the Mercedes AmEx, because it was a Mercedes branded card.
- I called the CSR on that, since it's BS. AmEx issues the card themselves, and I manage it directly through my AmEx online access.
- They said they'd open a ticket, to have a Manager call me back. Which, naturally put the scenerio right back to to the same unacceptable scenerio.
So, in the end, no progress has been made; and it left an overall horrible impression of their ability, to even remotely resolve less than basic issues.
Other than that experience, they've been great.
lol,,, good story
@Anonymous wrote:
@Odiseous wrote:
@Juan123 wrote:You know, im tired of reading all these "Amex is amazing" posts... can i read just ONE horror story or one BAD post BADMOUTHING them so i wouldn't feel so bad about not having one?!?!?
Denied Zync Nov 2011.... Bah humbug!
Sure. Their Credit Reporting department is a nightmare to work with, if the front line CSR can't resolve the issue.
- My Mercedes AmEx isn't reporting (opened in August)
- Called the Credit Reporting department. They can only seem to find your AmEx account via your social security#, and credit card #. Note: Not an issue, as had I called them.
- After providing both my Social & CC #; they said they needed to open a ticket, as a 'Manager' needed to research why it's not reporting, and get back to me.
- I asked to be transferred to the Manager. No dice, they can't seem to put you in touch with one, without opening a ticket to have one call you back.
- 2 days later, I received a call from the Manager. He called me, yet hadn't even looked into the matter, because he couldn't find my account without my social & CC #.
- I explained that: 1) I already provided that 2 days prior & 2) as a general policy, I refuse to give out that information to anyone calling me, from a number I don't recognize. In fact, I think it's unnacceptable for them to even ask, when I was not the pone that initiated the phone call.
- The Manager explained that per policy, the front line CSR can't document the social & CC# in the escalation. Note: This is generally a good thing. But seriously, at least include a way to identify my account, if you have to have a situation investigated.
- Since the escalation had no information about me, the Manager hadn't even started to look into the issue.
- I called back the next week, and explained everything to another front line CSR. But they were also unable to put me through a Manager.
- The front line CSR even tried telling me that they weren't responsible for reporting the Mercedes AmEx, because it was a Mercedes branded card.
- I called the CSR on that, since it's BS. AmEx issues the card themselves, and I manage it directly through my AmEx online access.
- They said they'd open a ticket, to have a Manager call me back. Which, naturally put the scenerio right back to to the same unacceptable scenerio.
So, in the end, no progress has been made; and it left an overall horrible impression of their ability, to even remotely resolve less than basic issues.
Other than that experience, they've been great.
lol,,, good story
I still want one 
