It seems that everytime I've talked to them recently, they've been EXTREMELY short and rude. I can hardly understand them. They talk way too fast. When I try and ask them questions, they seem to become annoyed and just restate something they've already stated, that isn't remotely relavent to what I asked... 
Getting real tired of it. How are they leading in customer service satisfaction, as of late? I remember when I first got my account, they were awesome. This has been a steady decline. Anyone else having the same issue.
@Anonymous wrote:It seems that everytime I've talked to them recently, they've been EXTREMELY short and rude. I can hardly understand them. They talk way too fast. When I try and ask them questions, they seem to become annoyed and just restate something they've already stated, that isn't remotely relavent to what I asked...
Getting real tired of it. How are they leading in customer service satisfaction, as of late? I remember when I first got my account, they were awesome. This has been a steady decline. Anyone else having the same issue.
LOL i did go on an rant about how uninformed amex csr are an few weeks ago, I am over it now. They are probably near bottom of the list of cards in terms of customer service. I actually have had good luck with chase comapred to Amex. It seems to me that all amex csr really do is read off of their template they are given, and they can't really do much else.
@pizza1 wrote:
Call and complain to the EO...Maybe if they start getting enough complaints thru EO, the EO will put a smack down on it
If only it were that simple! 
Still it can't hurt to try
Had never had any problems with Amex's CS until last week when I had to deal with this youngish-sounding female CSR whose overly casual, downright flippant attitude made me wonder if I had dialed the wrong number. I almost expected her to say "You got it, pops" when I thanked her. I wondered if she was working out of her home because she sounded like she just got out of bed or something. I've heard some of Citi's CSRs work out of their homes. Anybody know for sure?
@RaiseMyScoreASAP wrote:It tooks me dozens of calls to have my members since date corrected. The one supervisor named "Vir" in India finally got it accomplished. (Very polite and got it done.) I find that Discover has the best customer service followed by Chase and even Barclays compared to AMEX. Hey AMEX, it your product is called AMERICAN Express. Bring the call centers home. Bring them home. AMEX has a great website and app, but their product suffers in customer service.
LOL its cheaper for them to have 3rd party CSR probably. Its all about the money !!!