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Interesting question. I would think one is still liable to make payment on time, regardless of their website status. By waiving late fees based on their website availability, they could set an expensive precedent for themselves.
I would check to see if there's some disclaimer about this point on their website, but as you know... its down.
Me too!!
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I think amex would be understanding in this situation but don't really know anything..
There are always other options.
Amex would probably be forgiving about it although they have no reason to - it’s not like people didn’t know about their bills way in advance of that day. Waiting until the very last day to pay your bill is your problem, not theirs.
App worked fine for me for making a payment.