@rlx01 wrote:
Since you're being told where these transactions are happening, I presume these are all card present fraud instances.
If the U.S. banking industry moved to chip and PIN instead of the pointless chip and signature, this stuff would disappear overnight.
Do you mean like I have the card present with me? If so, yea they don't have the physical card I do. The CSR says people are making fake credit cards and linking to my account number but they have the wrong expiration date.
;
@TruBlu wrote:
The way Chase is nowadays, they might just turn the tables around and deem 2 cards compromised in a short span as "too much of a risk". Next thing you know, all accounts closed with no notice. Unlikely, sure; but totally plausible. Chase kinda matches at it's own drum beat.
Guess its possible but they haven't lost a dime from the charges. The charges were both for like a dollar something and they didn't even approve the charge to begin with.
@red259 wrote:About two months ago someone in California tried to use my hyatt chase card number (it was only two months old) and it got picked up by the fraud department and I had to call in and get a replacement card. Now tonight someone in Brazil attempted to use my chase sapphire credit card number on a frauidulent credit card and again i had to call in and get the card cancelled and will now have to wait for a replacement to be shipped. Neither of these cards see much use if any at all. I do not have an issue with any other lenders and my account numbers being stolen. Only with Chase so far. Given the hassle of having to replace cards like this multiple times should I ask for some sort of compensation from Chase? I'm not trying to be unreasonable, but it is a real hassle to call in and have to wait on hold and then have to wait for the new card to arrive and in some cases change over auto-billing accounts. Once I can tolerate but now it has been twice within a 2-3 month period.
Sad to say, but I've had a similar experience.
I run a business, and have both Ink Plus and Ink Bold cards (as well as Amex) for about a dozen people. I've had all of the Ink Plus and all of the Ink Bold cards replaced not once, but twice, in the past 6 months. (No problem with the Amex cards.)
Was it a hassle? Definitely! That's a lot of fraud alerts, a lot of calling in and waiting on hold, time spent with (albeit very friendly!) CSR's, a lot of double-checking with the employees to find out if they made certain purchases, and so forth. Total pain in the neck!
In several cases I had employees staying at hotels overseas using the card that was cancelled, which can be very awkward. Chase did a fine job of getting new cards to us quickly, even overseas. But when you travel as much as we do (often changing hotels daily), it can be difficult to ensure the cards catch up with the people. (This is why we have multiple business accounts open.)
Curiously, in a few cases, the fraud occured after I had received the card, but before I'd had a chance to distribute it to the employee. So the cards were literally still sitting in their original sealed envelopes on my desk.
All that said, I've never thought to ask Chase for compensation of any sort. Despite the hassle, I don't feel they owe me anything else. I realize it's a pain for them as well, and in some cases possibly a write-off. And frankly, they are such a pleasure to deal with, and so professional, that I'm just happy to have a good relationship with them.
I am hopeful that EMV will reduce this problem all around.
@red259 wrote:About two months ago someone in California tried to use my hyatt chase card number (it was only two months old) and it got picked up by the fraud department and I had to call in and get a replacement card. Now tonight someone in Brazil attempted to use my chase sapphire credit card number on a frauidulent credit card and again i had to call in and get the card cancelled and will now have to wait for a replacement to be shipped. Neither of these cards see much use if any at all. I do not have an issue with any other lenders and my account numbers being stolen. Only with Chase so far. Given the hassle of having to replace cards like this multiple times should I ask for some sort of compensation from Chase? I'm not trying to be unreasonable, but it is a real hassle to call in and have to wait on hold and then have to wait for the new card to arrive and in some cases change over auto-billing accounts. Once I can tolerate but now it has been twice within a 2-3 month period.
Is there a merchant or on-line purchase site where both cards have been used? Was that site/merchant compromised?
It's been a long time since my one fraud issue appeared, it was actually a bank Chase later absorbed, Providian if I remember correctly. Not fun, and a waste of time to be sure.
Both cards were used on Seamless.com, but I have used other cards on that website in the past and never had a problem.
@red259 wrote:Both cards were used on Seamless.com, but I have used other cards on that website in the past and never had a problem.
Looks to me like you found the problem.
Discover IT $17k / US Bank Ace (VSig) $13.5K / US Bank Cash+ (VSig) $13.5k