Well if this is a common issue with Barclays, you can best believe I won't ever let a balance post when statement cut. I will pick a different card for that. They will ALWAYS report $0 from now on. Then I won't have to worry about them updating. Just got off the phone with them and idiot supervisor told me they can't do off cycle reporting. That they send reports to each bureau every month without fail. And the ONLY way to get another update to TU is for me to file a dispute with TU and have them request one from Barclays. Are you freaking kidding me???? Sir Barclays I am not the one. I won't be playing this game with you every month. No thanks! 
@baller4life wrote:
Well if this is a common issue with Barclays, you can best believe I won't ever let a balance post when statement cut. I will pick a different card for that. They will ALWAYS report $0 from now on. Then I won't have to worry about them updating. Just got off the phone with them and idiot supervisor told me they can't do off cycle reporting. That they send reports to each bureau every month without fail. And the ONLY way to get another update to TU is for me to file a dispute with TU and have them request one from Barclays. Are you freaking kidding me???? Sir Barclays I am not the one. I won't be playing this game with you every month. No thanks!
WOW! They're probably getting flooded w/calls about this for very good reasons. I mean THEY, of all people, know how "important" our credit is yet to not update a CRA, upon request whenever there was/is an issue with a customer's CRs, is flat out BS. "Without Fail" eh? Well, surely the slew of us customers cannot be wrong!! The only other possibility I can think of is they're holding back on reporting until they have "most", if not all, of their TL's for the monthly file to avoid paying more $$ to the CRAs. I know there are minimum requirements too but each statement I'm SURE there are more than the minimum 300 or 500 accounts being reported.
Either way, no excuse exists for them to refuse updating without filing a dispute. Personally, I wouldn't file the dispute if that was my only option - it would hurt more & then there will be that notation it was disputed at some point. With a mortgage in the VERY near future again, the last thing I need to have is an account that has been in dispute in the last year (positive TL that is). Given there are no derogs, all I know is the Mort Lender said there cannot be ANY TL's that were disputed in the last year that are still open accounts AND they all must have reported for the month if the lender historically reports monthly. Since Barclay does, I sure as heck am not paying the lender to "Rapid Score" me based on my statement data I've produced to them to "Rapid Score" me. I've seen that term thrown around here/there & not really sure what that means/does but now I'm wondering, as well, if THAT is the issue (INQs now showing for the Mortgage).
Nonetheless, I haven't seen this issue up until last month when it started with EX. At that time, I was told something to the effect of they were either late with the file or had issues with the file and they DID send an update through. Not only did the TL itself update, but the "Updated On" date was much later and did not align with the previous reporting. This month, it's TU - the one THEY use nonstop for HPs and so forth. I guess next month we shall see if EQ is delayed...
It's just worrysome especially when I'm in between the 11/12th cut that would result (normally) in a CLI. With THEIR account being the only account with the balance holding up my UT from going down further, even though it's NOT even close to being 'high' and still in the single-digits. I could be up for a CLI on another account & I could lose out (or we I should say) from a TL still having stale data. Makes me wonder if it IS intentional just to ensure the competition sees one thing while Barclay sees/knows differently.
Too many variables here w/Barclay but again, as a monthly reporter, and since there are changes from last month to this month, I can't foresee them being allowed, as a matter of FCRA compliance, to declare "stale" data as "accurately furnished information". It was accurate until the statement cut - now it is no longer accurate. Maybe we could try this from an FCRA compliance approach?
I know, hush already - guess the brain is working too much!!!
@baller4life wrote:
Well if this is a common issue with Barclays, you can best believe I won't ever let a balance post when statement cut. I will pick a different card for that. They will ALWAYS report $0 from now on. Then I won't have to worry about them updating. Just got off the phone with them and idiot supervisor told me they can't do off cycle reporting. That they send reports to each bureau every month without fail. And the ONLY way to get another update to TU is for me to file a dispute with TU and have them request one from Barclays. Are you freaking kidding me???? Sir Barclays I am not the one. I won't be playing this game with you every month. No thanks!
Called them again this AM after seeing TU still did not update and I REALLY had to push the issue to get them to open a "trouble ticket" for another manual update to the CRAs. This manager I spoke with says it can take up to 60 days for accounts to update - to which I said this is 2014, not 1914, it's the age of technology & if every other creditor can update withing 2-5 days, what's YOUR issue? He also brought up "Oh last month it was Experian you are just not patient but I'm going to send this anyway so they can manually send your May's statement data to TU since it is impacting your mortgage process".
After returning from being on hold, he chimes back in with "What is it with the USA and not being patient - it's always now now now" with me jumping in with "I can hear you & your remarks". He apologizes and proceeds to say that "You need to contact TransUnion as we are bound by the FCRA to report within 24 hours to which we have and whatever TU has done or not done with your info is on them - please contact TU again & open a dispute".
Well, we all know NOTHING can be in dispute while getting a mortgage! Nor should I have to keep disputing an account JUST to get it to update. Further, I cannot even dispute the TL anymore since I've already done this, twice now, just to get the dang thing to update with CURRENT info, not "60-days old" info.
Nonetheless, the guy I spoke to had a relatively thick British accent, further admits to not knowing "mortgage or credit data really in the States" (confirmed my suspicion he's not from around here LOL), and that this is all on TU. Bringing up EX from last month over the EXACT same issue, I relayed that again to him, and basically told me yet again that I'm "not patient". Despite all my efforts to make them realize just how this is impacting scores, regardless of the bureau, "Here in the States" our lives are driven by FICO and FICO is not happy with old data. Fix the issues, quit trying to beat around the bush, and instead of arguing for 30 minutes, just send a manual update through or figure out WHY I'm not the only one who is lagging behind so many days (well, almost 2 weeks now as it's 12 days).
I already have a "NO DATA" for one month with Barclay and I do NOT need anymore since "no data" is not scoreable. Plus, the balances, the hefty payments, the on-time payments, etc. are all not being reflected to portray my "Accurate Credit Profile". One would think that it would (or should) be as simple as sending it in since the customer's report is inaccurate/out of date. This REALLY has me frustrated and I tried EVERY single avenue to get this updated yet nothing; hopefully, the lender can just go with what is here and call it a day already - I cannot see it making the difference in rates and all that anyway but the fact remains, still, and as you said as well, this is complete nonsense. If you're "obligated to report in 24 hours" then why aren't you obligated to "Fix the out-of-date/stale data" I am asking about since it has not updated? Here I thought I have had the most circular conversations beforehand but these folks sure dance to the beat of a different drum... One sentence is one thing, next contradicts, next it's everyone else's fault BUT the furnisher of the data! I give up....
UGH!!! Can ANYTHING be easy??
Wow! I'm surprised a customer service rep, who is supposed to be professional, would keep saying you're being impatient! Hopefully it'll all work out soon. When are you trying to close on the house?
Starting Score: 648
