I manage the finances for my mother, and tonight I logged into her account to pay her ATT Universal Card; and there was a pop-up that said I had been granted a CLI. Great! Unfortunately, the CL was the same. ($27.5k) So I called Citi, and was told they have no record of a CLI, and indeed her CL is still $27.5k. Anyone had anything like this ever happen? This was the same month they dropped her APR about 4% to 14.9. In the end, I was told there was no CLI and just to ignore the message.