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Auto CLI . . . but not really ? (Citi)

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Auto CLI . . . but not really ? (Citi)

I manage the finances for my mother, and tonight I logged into her account to pay her ATT Universal Card; and there was a pop-up that said I had been granted a CLI.  Great!  Unfortunately, the CL was the same.  ($27.5k)  So I called Citi, and was told they have no record of a CLI, and indeed her CL is still $27.5k.  Anyone had anything like this ever happen?  This was the same month they dropped her APR about 4% to 14.9.  In the end, I was told there was no CLI and just to ignore the message.

 

Umm...ok.

About $215,000 total credit among 11 cards
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