BBVA COMPASS SUCKS!!!

[skorpyo3]

Nothing but headaches since I've had this card. Was approved for ClearPoints Visa last month for $6,000. APR is ok at 18.99%, considering their APR goes up to 30%! The issues I have is with their website and telephone customer service. Slowwww loading website, and down half the time. I am unable to make a payment online. Get an error every time. Tried using Safari and Chrome browsers, as well as the mobile app. Trouble ticket started on 11-1. Haven't heard back. Every time I call customer service, there is at least a 15-20 min wait to speak with a live person. They always blame the long hold times on storms, etc.! Ridiculous! No chat option available. I have other cards with much higher limits and better rewards. I will most likely cancel this card, as I was just approved for HSBC Gold Mastercard with 18 months no interest on purchases and balance transfers, 15.99% APR afterwards. 

Anyone else not so happy with BBVA? I know they are sending out mass mailings to try and market U.S. customers, as a matter of fact, I just got the same pre approved offer yesterday...lol. They really need to get their poop together!

[SunriseEarth]

Sorry to hear that.   I keep getting pre-approved mailers for BBVA and I keep throwing them away.  Looks like I won't be changing that habit.  

[Anonymous]

uh.. you might not want hsbc either.. i just closed both of mine - you cannot make a payment on the mobile app and you can only make a payment out of a checking account that has your name on it and you have to prove it...

[skorpyo3]

Ugh! Lol! They must be evil cousins. Getting into the HSBC mobile app with all the verifications was worse than getting hit in the head with a hammer..haha. Also, when I upgraded my iphone, I had to go through the grueling process yet again! FML... 

Never thought I would say this, but Capital One has been the best to me, and they have a very intuitive website and mobile app. My credit union is also awesome.

[skorpyo3]

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@SunriseEarth wrote:

Sorry to hear that.   I keep getting pre-approved mailers for BBVA and I keep throwing them away.  Looks like I won't be changing that habit.  

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Shred those bad boys!!! 

[Anonymous]

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@skorpyo3 wrote:

Ugh! Lol! They must be evil cousins. Getting into the HSBC mobile app with all the verifications was worse than getting hit in the head with a hammer..haha. Also, when I upgraded my iphone, I had to go through the grueling process yet again! FML... 

Never thought I would say this, but Capital One has been the best to me, and they have a very intuitive website and mobile app. My credit union is also awesome.

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i have to agree with that.. cap1 been great to me and now to my bf

[woodyman100]

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@skorpyo3 wrote:

Nothing but headaches since I've had this card. Was approved for ClearPoints Visa last month for $6,000. APR is ok at 18.99%, considering their APR goes up to 30%! The issues I have is with their website and telephone customer service. Slowwww loading website, and down half the time. I am unable to make a payment online. Get an error every time. Tried using Safari and Chrome browsers, as well as the mobile app. Trouble ticket started on 11-1. Haven't heard back. Every time I call customer service, there is at least a 15-20 min wait to speak with a live person. They always blame the long hold times on storms, etc.! Ridiculous! No chat option available. I have other cards with much higher limits and better rewards. I will most likely cancel this card, as I was just approved for HSBC Gold Mastercard with 18 months no interest on purchases and balance transfers, 15.99% APR afterwards. 

Anyone else not so happy with BBVA? I know they are sending out mass mailings to try and market U.S. customers, as a matter of fact, I just got the same pre approved offer yesterday...lol. They really need to get their poop together!

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Praise the almighty! Another of his children has seen the light!

BBVA..any bank name that begins with at least 3 consonants denotes pure confusion!

[CreditMagic7]

Thanks for weighing in and sharing. Although i personally have not had a single issue with them, it does raise some concern when multiple cardholders or/and the former have or are having serious issues like that.

FWIW i always mail in my BBVA payments because being a trucker i monitor transport channels like a hawk for years and know the extent - limitations of ground-air transport and timeline expectations and so far nothing bad on this end.

The card always is done as expected but like i said thanks and will keep a watch from others who might share any issues they pitch in to share in this forum.

[skorpyo3]

AMEN! LMAO!

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@woodyman100 wrote:

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@skorpyo3 wrote:

Nothing but headaches since I've had this card. Was approved for ClearPoints Visa last month for $6,000. APR is ok at 18.99%, considering their APR goes up to 30%! The issues I have is with their website and telephone customer service. Slowwww loading website, and down half the time. I am unable to make a payment online. Get an error every time. Tried using Safari and Chrome browsers, as well as the mobile app. Trouble ticket started on 11-1. Haven't heard back. Every time I call customer service, there is at least a 15-20 min wait to speak with a live person. They always blame the long hold times on storms, etc.! Ridiculous! No chat option available. I have other cards with much higher limits and better rewards. I will most likely cancel this card, as I was just approved for HSBC Gold Mastercard with 18 months no interest on purchases and balance transfers, 15.99% APR afterwards. 

Anyone else not so happy with BBVA? I know they are sending out mass mailings to try and market U.S. customers, as a matter of fact, I just got the same pre approved offer yesterday...lol. They really need to get their poop together!

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Praise the almighty! Another of his children has seen the light!

BBVA..any bank name that begins with at least 3 consonants denotes pure confusion!

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[skorpyo3]

No problem! The rewards and cards aren't bad themselves, as long as you don't need to call or go online, you'll be fine. Lol.

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@CreditMagic7 wrote:

Thanks for weighing in and sharing. Although i personally have not had a single issue with them, it does raise some concern when multiple cardholders or/and the former have or are having serious issues like that.

FWIW i always mail in my BBVA payments because being a trucker i monitor transport channels like a hawk for years and know the extent - limitations of ground-air transport and timeline expectations and so far nothing bad on this end.

The card always is done as expected but like i said thanks and will keep a watch from others who might share any issues they pitch in to share in this forum.

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