BBVA NBA Card - CLOSED without notice

[Anonymous]

I posted this in my mega approvals thread:

UH OH -- Could be another duck card?

Tried to swipe two transactions today -- DECLINED

One was small ($7), one was large ($800).

Called BBVA, transferred to their "declines" department.

She said that my account is CLOSED. And there is no reason other than "banks discresion"

So they open my $20k line, and they close it? Seriously? It worked yesterday.

She said I can either go into a branch (30 minutes away), or re-apply.

I'm not a happy camper. I've done nothing wrong or risky to make them "close" my account.

[Anonymous]

Duck
Duck
Duck
Duck
Duck
Duck

Goose.

[Anonymous]

I was excited about this card. Obviously, BBVA had other plans.

I REFUSE to re-apply... I'm not concerned about hard pulls -- but I don't think that is very fair.

Maybe they'll send me a letter with a real reason? They didn't even bother to call me.

[Anonymous]

Wow.. That sucks!!!!!  They must now be realizing what hit them.  If they intend to keep it close, have them remove the hard inquiry..

[FinStar]

Well that is interesting to say the least.  What was the first use of your CC if you don't mind me asking?  Not sure what they based that "discretion" on.  This doesn't bode well for starters.  Sorry to hear.

[Anonymous]

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@Anonymous wrote:
Duck
Duck
Duck
Duck
Duck
Duck

Goose.

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Time to just have this as util padding

[Anonymous]

I used it to pay my Cox cable bill (who accepts Amex/visa/mastercard/discover.) Was like $120.

[NYFan63]

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@Anonymous wrote:

I posted this in my mega approvals thread:

UH OH -- Could be another duck card?

Tried to swipe two transactions today -- DECLINED

One was small ($7), one was large ($800).

Called BBVA, transferred to their "declines" department.

She said that my account is CLOSED. And there is no reason other than "banks discresion"

So they open my $20k line, and they close it? Seriously? It worked yesterday.

She said I can either go into a branch (30 minutes away), or re-apply.

I'm not a happy camper. I've done nothing wrong or risky to make them "close" my account.

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Wow - sorry to hear - this is terrible customer service 

[FinStar]

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@Anonymous wrote:
Duck
Duck
Duck
Duck
Duck
Duck

Goose.

---

In my defense, I didn't make everyone apply but would need to see who else gets closed by similar standards.  This would establish a pattern.

[FinStar]

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@Anonymous wrote:

I used it to pay my Cox cable bill (who accepts Amex/visa/mastercard/discover.) Was like $120.

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Very odd.  A transaction like that shouldn't trigger closure IMO.