BOA Amex, how long?

[Anonymous]

I upgraded my BOA platium plus visa to the BOA Amex on wednesday. I thought by now I would see the change in my online banking. When I requested a CLI a few months back, the change online was instant. When I spoke to the CSR he gave me the details of the card, including what my limit and apr would become.  I called today to verify the change and was told "the request has been submitted" and it takes about 2 weeks. This made me wonder if i was waiting for a yes or no, when I thought everything was set and done. Do product changes get declined?

[Anonymous]

I guess I should just call

[Anonymous]

Last year, when I changed my BoA Platinum Plus to a World Points Visa card it took a little time.  In fact in my case, if I recall correctly, it took longer than 2 weeks.

[Anonymous]

Really??? I wonder what takes so much time. Did they tell you yes right away? Or did you have to wait for an answer?

[Anonymous]

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turbowrx wrote:

Really??? I wonder what takes so much time. Did they tell you yes right away? Or did you have to wait for an answer?

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Like in your case, they did tell me "yes" right away--I didn't have to wait for an answer.  I really don't know why it takes so long.  Earlier this year, I was experiencing a problem with the card, and BoA had to change my account number.  Even that took about 3 days. 

[Anonymous]

I just did an upgrade  and it took one month for me to get the goods.

[Anonymous]

The transition from Platinum Plus Visa to World Points Visa took about a month for me also.  The account change appeared on the website a few days before the new card arrived in the mail.  Did BoA say that you can continue using your present card until the new one arrives? 

[Anonymous]

Yes, I was told to continue using the visa and everything would just transfer over. The only thing i was thinking was that I would get a letter in the mail saying it couldn't be done or some crap. Thats just me being negative I guess. If it wasn't approved, i'm sure the CSR or whoever I was transfered to would have said no. And not wasted time telling me a limit and apr.

[Anonymous]

Just be patient.  In general, I've only had positive experiences with BoA.  They've always been very good to me. 

Message Edited by psychic on 12-14-2007 02:18 PM