Bank of America and Subway overcharge

Anonymous · ‎11-23-2023

Seems to be widely reported but this video gives more detail. Basically

a) woman apparently tips Subway over $7000 for a sandwich, she thinks the screen she was entering her phone number on changed to the tip screen.

b) On discovering her mistake when looking at charges a week later, Subway refuses to do anything

c) She initiates a charge back with Bank of America. This is denied

d) She contacts a consumer issues TV show who contact Subway and Bank of America

e) Magically, BoA reaches out to Subway again and things are getting resolved

Woman Wants Refund for $7,000 Sandwich - YouTube

gdale6 · ‎11-23-2023

7k should have raise the hairs of management, it would have mine

JoeRockhead · ‎11-23-2023

Amazing how things change once a little bad press becomes inserted into the equation... It's like all of sudden people started thinking more logically... weird... or magic as you put it.

If she had a history of being a BIG tipper... OK, maybe... But was likely a one time thing and BoA denies her charge back?... C'mon man.

CreditCuriosity · ‎11-23-2023

Interesting. I suspect that owner of that subway will lose their franchise location or license or certainly will be on a VERY short leash with corporate. As that was clearly a mistake and the owner was just being greedy and dumb and lacked ethics. I have a friend that owns a ton of Dunkin donut locations and had similar conversation with his corporate although certainly different things and corporate would of yanked his license at one point if he didn't let go someone for a reason I won't get to on this forum. As this possibly could of gave Dunkin a bad name. As this certainly puts a scar on Subways name not to mention "jared" back in the day the guy that lost all the weight then ended up being a pedo. Corporate doesn't like bad PR from their franchisers. Only thing different is Subway with Jared didn't do to their homework likely to well on this person and it was their fault vs. francishee.

GZG · ‎11-23-2023

the failure here is honestly why their POS interface doesn't have a maximum tip amount, there's no good reason to allow tips of over $100 and it should have been prevented straight from the card reader machine.

if the franchisee doesn't have control over that, I would definitely feel for them because allowing tips that high can only lead to bad things

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CreditCuriosity · ‎11-23-2023

@GZG wrote:
the failure here is honestly why their POS interface doesn't have a maximum tip amount, there's no good reason to allow tips of over $100 and it should have been prevented straight from the card reader machine.

if the franchisee doesn't have control over that, I would definitely feel for them because allowing tips that high can only lead to bad things

I have certainly tipped over $100 before, but never at a subway or the likes. If one has say a 1k ordered catered then a 100 tip could be justified. Although agree their certainly has to be a better way. BofA should of nipped it in the butt though as well before escalated to the news. So many points of failure here

Anonymous · ‎11-23-2023

@CreditCuriosity wrote:
@GZG wrote:
the failure here is honestly why their POS interface doesn't have a maximum tip amount, there's no good reason to allow tips of over $100 and it should have been prevented straight from the card reader machine.

if the franchisee doesn't have control over that, I would definitely feel for them because allowing tips that high can only lead to bad things
I have certainly tipped over $100 before, but never at a subway or the likes. If one has say a 1k ordered catered then a 100 tip could be justified. Although agree their certainly has to be a better way. BofA should of nipped it in the butt though as well before escalated to the news. So many points of failure here

Well, it could be a maximum %, say 500% of total. Even I have never tipped over that percent!