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Barclay Arrival + WE MC issues!

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lg8302ch
Senior Contributor

Re: Barclay Arrival + WE MC issues!


@MugenCivicSi83 wrote:

Just to clear things up. BARCLAY messed up my address on my account. They had the Street Address line marked as my apartment number, and the Apt # line marked as my Street Address. I fixed this by flipping the way they should look which is Street Address first, then Apt # second. Today I log back in and lo-n-behold BARCLAY system reverted my address back to the original way they set it up wrong! I have an email confirming I had changed it to the correct order with Street First and APT# second but their system still fails.

 

Secondly, I did not and will not setup an account with Paypal. I got burned by them long ago when someone placed an order from my small online business of 10 ipod touches and the credit card cleared and the funds cleared to my paypal and then on to my bank account but the person who had bought them from me had used a stolen card and I had already shipped the merchandise upon the funds clearing to my account. Then paypal put it all on me! they went after ME. I hate paypal and will NEVER use them again in my life.

 

HOWEVER, Paypal in this story is nothing other than the PAYMENT PROCESSOR. I did not make a purchase on Ebay or anything that I would know to be related to Paypal. I placed an order through my employer for our products on our website. As much as you say don't blame Barclay...the finger all points back to BARCLAY because they have my address completely wrong and their system continues to revert back to the old address when i've updated the address and saved in on my user profile online. END RANT


I have the Arrival, Aviator and Sallie Mae cards from Barclays and Quicksiler from Cap1 which have my address all set up like this: name, apartment #, street, city, zip  and all of them work just fine. Other cards have it the other way around  street name first and then the  apartment number .. but that is not the problem IMHO.

Message 11 of 21
MugenCivicSi83
Frequent Contributor

Re: Barclay Arrival + WE MC issues!


@lg8302ch wrote:

@MugenCivicSi83 wrote:

Just to clear things up. BARCLAY messed up my address on my account. They had the Street Address line marked as my apartment number, and the Apt # line marked as my Street Address. I fixed this by flipping the way they should look which is Street Address first, then Apt # second. Today I log back in and lo-n-behold BARCLAY system reverted my address back to the original way they set it up wrong! I have an email confirming I had changed it to the correct order with Street First and APT# second but their system still fails.

 

Secondly, I did not and will not setup an account with Paypal. I got burned by them long ago when someone placed an order from my small online business of 10 ipod touches and the credit card cleared and the funds cleared to my paypal and then on to my bank account but the person who had bought them from me had used a stolen card and I had already shipped the merchandise upon the funds clearing to my account. Then paypal put it all on me! they went after ME. I hate paypal and will NEVER use them again in my life.

 

HOWEVER, Paypal in this story is nothing other than the PAYMENT PROCESSOR. I did not make a purchase on Ebay or anything that I would know to be related to Paypal. I placed an order through my employer for our products on our website  As much as you say don't blame Barclay...the finger all points back to BARCLAY because they have my address completely wrong and their system continues to revert back to the old address when i've updated the address and saved in on my user profile online. END RANT


I have the Arrival, Aviator and Sallie Mae cards from Barclays and Quicksiler from Cap1 which have my address all set up like this: name, apartment #, street, city, zip  and all of them work just fine. Other cards have it the other way around  street name first and then the  apartment number .. but that is not the problem IMHO.


How is it not a problem when an AVS Street match comes back negative and when i'm entering my order online i ALWAYS put my street address in the FIRST line, and the second line I put the APT#.... i guess i'm missing something somewhere.... please enlighten me on what it is please Smiley Sad

FICO 8 Scores: EX 706 (11/3/2016) EQ 696 (11/17/16) TU 708 (11/17/2016)

"Use your Credit wisely, don't let it use you!"~Me Smiley Very Happy

Message 12 of 21
lg8302ch
Senior Contributor

Re: Barclay Arrival + WE MC issues!

Use your Arrival card  with another merchant and you will see it will work just fine.  And for this purchase now grab another card and see what happens then.

Message 13 of 21
MugenCivicSi83
Frequent Contributor

Re: Barclay Arrival + WE MC issues!


@lg8302ch wrote:

Use your Arrival card  with another merchant and you will see it will work just fine.  And for this purchase now grab another card and see what happens then.


It has worked perfectly for all other merchants...it just so happens it doesn't like my employer. But my AMEX worked perfectly with my employers website.

FICO 8 Scores: EX 706 (11/3/2016) EQ 696 (11/17/16) TU 708 (11/17/2016)

"Use your Credit wisely, don't let it use you!"~Me Smiley Very Happy

Message 14 of 21
UncleB
Credit Mentor

Re: Barclay Arrival + WE MC issues!

I'm genuinely sorry you're having this problem.  Smiley Sad

 

There are some good ideas on here so far, but honestly unless you've just got tons of time on your hands it might be simpler to make a mental note that this card doesn't work with vendors who use Paypal processors in some instances, and move on.

 

I've had issues with various cards from time-to-time... from inexplicable declines to double authorizations, and sometimes that's just the nature of the beast.  This is why I always carry at least two cards (usually more, but at least two) - if there's a problem with one, I simply present the second card and continue on my way.  Since you mention that this is the only time you've had the issue with this card I'm thinking this isn't going to be a problem you'll have to deal with often.

 

I'm not discounting your frustration at all... I'm a bit of a perfectionist at times, and it annoys me severely when things aren't exactly the way I know they should be (especially if I have already corrected it previously).  It's just that sometimes the pursuit of a remedy for something like this isn't worth the trouble you must go to (even if they finally get it worked out). 

 

If the card is has value to you outside of this one scenario I would hang on to it, otherwise you can always close it (like for example, if you applied for the card just for this purpose). 

 

All that being said, if you do want to pursue the address issue with Barclays, I would start by checking with the USPS website to see how they say your address should 'officially' be listed on your mail.  Many bulk mailers (including most credit card companies) scrub their customer's address against this database and automatically 'fix' any non-standard customer provided addresses - actually to gain access to the 'bulk' postage rate standardization is generally required.  If the USPS data is different from what Barclay's is using that would at least be a starting point for your discussion with them if you choose to pursue it.

 

Here's a direct link to see the exact address format you should be using:  https://tools.usps.com/go/ZipLookupAction_input

 

Good luck whatever you decide.  Smiley Happy

Message 15 of 21
MugenCivicSi83
Frequent Contributor

Re: Barclay Arrival + WE MC issues!


@UncleB wrote:

I'm genuinely sorry you're having this problem.  Smiley Sad

 

There are some good ideas on here so far, but honestly unless you've just got tons of time on your hands it might be simpler to make a mental note that this card doesn't work with vendors who use Paypal processors in some instances, and move on.

 

I've had issues with various cards from time-to-time... from inexplicable declines to double authorizations, and sometimes that's just the nature of the beast.  This is why I always carry at least two cards (usually more, but at least two) - if there's a problem with one, I simply present the second card and continue on my way.  Since you mention that this is the only time you've had the issue with this card I'm thinking this isn't going to be a problem you'll have to deal with often.

 

I'm not discounting your frustration at all... I'm a bit of a perfectionist at times, and it annoys me severely when things aren't exactly the way I know they should be (especially if I have already corrected it previously).  It's just that sometimes the pursuit of a remedy for something like this isn't worth the trouble you must go to (even if they finally get it worked out). 

 

If the card is has value to you outside of this one scenario I would hang on to it, otherwise you can always close it (like for example, if you applied for the card just for this purpose). 

 

All that being said, if you do want to pursue the address issue with Barclays, I would start by checking with the USPS website to see how they say your address should 'officially' be listed on your mail.  Many bulk mailers (including most credit card companies) scrub their customer's address against this database and automatically 'fix' any non-standard customer provided addresses - actually to gain access to the 'bulk' postage rate standardization is generally required.  If the USPS data is different from what Barclay's is using that would at least be a starting point for your discussion with them if you choose to pursue it.

 

Here's a direct link to see the exact address format you should be using:  https://tools.usps.com/go/ZipLookupAction_input

 

Good luck whatever you decide.  Smiley Happy


I agree with you. It was just shocking to me. I've had no problems otherwise. I was just being overly worried as someone stole my Chase Freedom card without actually stealing the physical card this past weekend to buy gas over 2,000 miles away in florida. 

FICO 8 Scores: EX 706 (11/3/2016) EQ 696 (11/17/16) TU 708 (11/17/2016)

"Use your Credit wisely, don't let it use you!"~Me Smiley Very Happy

Message 16 of 21
Credit_hawk
Established Contributor

Re: Barclay Arrival + WE MC issues!

Never worry about pending charges. There's a reason there are normally disclaimers regarding pending charges with most banks. Don't panic until it posts incorrectly.

FICO- Experian: 797, TransUnion: 781, Equifax: 804 (Updated Monthly)
Message 17 of 21
trant3
Established Contributor

Re: Barclay Arrival + WE MC issues!

As the the charges were declined by your employors website, all charges were just "holds". Why stress about holds unless they actually post??

Amex Bonvoy Brilliant $5k, Expedia OneKey $30k, Fidelity $23.5k, FNBO $15k, Universal Studios Visa $15k, G-Bank $15k, Mesa Homeowners Visa $20k, FourLeaf FCU $35k, US Bank Cash+ 15k, US Bank Alt. Reserve $16k, Affinity FCU $10k, Sofi $15k, Venmo Visa $15k, AAA $11.9k, Apple $8.5k, Citi Custom Cash $19k, Citi Double Cash $16k, Citizens Bank Cash Plus $11k, Chase Amazon $3k, Chase Flex $13.6k, Chase IHG $1k, AMEX Hilton Aspire $18k, Chase Freedom $41.5k, NFCU Plat $50k, NFCU Flagship $30k, Discover IT $36.5k, Discover Miles $20k, BECU Visa $40k, Wells Fargo Active $11.3k, PenFed Promise $15k, PenFed Gold $20k, BoA AmeriCard $14k, BoA Cash $14k, Citi SYWM $1k
Message 18 of 21
Anonymous
Not applicable

Re: Barclay Arrival + WE MC issues!


@UncleB wrote:

I'm genuinely sorry you're having this problem.  Smiley Sad

 

There are some good ideas on here so far, but honestly unless you've just got tons of time on your hands it might be simpler to make a mental note that this card doesn't work with vendors who use Paypal processors in some instances, and move on.

 

I've had issues with various cards from time-to-time... from inexplicable declines to double authorizations, and sometimes that's just the nature of the beast.  This is why I always carry at least two cards (usually more, but at least two) - if there's a problem with one, I simply present the second card and continue on my way.  Since you mention that this is the only time you've had the issue with this card I'm thinking this isn't going to be a problem you'll have to deal with often.

 

I'm not discounting your frustration at all... I'm a bit of a perfectionist at times, and it annoys me severely when things aren't exactly the way I know they should be (especially if I have already corrected it previously).  It's just that sometimes the pursuit of a remedy for something like this isn't worth the trouble you must go to (even if they finally get it worked out). 

 

If the card is has value to you outside of this one scenario I would hang on to it, otherwise you can always close it (like for example, if you applied for the card just for this purpose). 

 

All that being said, if you do want to pursue the address issue with Barclays, I would start by checking with the USPS website to see how they say your address should 'officially' be listed on your mail.  Many bulk mailers (including most credit card companies) scrub their customer's address against this database and automatically 'fix' any non-standard customer provided addresses - actually to gain access to the 'bulk' postage rate standardization is generally required.  If the USPS data is different from what Barclay's is using that would at least be a starting point for your discussion with them if you choose to pursue it.

 

Here's a direct link to see the exact address format you should be using:  https://tools.usps.com/go/ZipLookupAction_input

 

Good luck whatever you decide.  Smiley Happy


+100 Almost word for word what I was going to say. ....I actually had to get the post office to correct my old address in their database so it would stop putting the street direction first...

 

AVS for "normal" payment processors typically only match Zip Code. If the processor in this case is PayPal / PayPal Merchant Processor then it may have been set with a stricter AVS match requirement (i.e. full address) but this is typically only for "high risk merchants" like ...Telemarketers, Adult Websites, etc...

 

I'd call and have Barclay Rep put in the address how it should be and ask the rep if there is a way they can override the suggested address correction from the database.

Message 19 of 21
AverageJoesCredit
Legendary Contributor

Re: Barclay Arrival + WE MC issues!

My address drives me bonkers . I guess this is why i have some headaches with my cras. I write it one way while some of my creditors have it another. Always seem to get my mail fine but for sake of the CRA's, i gotta figure out how to get everyone on one version lol. Anyone with ideas you csn pm if youd like. Lol, sorry mugen for all the frustration. Hope you get this issue worked out.Smiley Happy
Message 20 of 21
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