@Anonymouswrote:
Nothing to worry about, they’re good at resolving these type of issues if all checks out.
We will see. I have upcoming travel planned where I really needed these points and it doesn't look like they are going to decide anything in time for my redemptions. I would think a month and a half should be more than enough time for them to investigate.
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Any update??? Im nervous about combining my MR.
How many MR accounts are you trying to combine, and how did they get to be separate ?
Just updating this thread. its been 3 1/2 months with multiple calls to amex. I called in to amex today and the guy wouldn't even take the case number and simply said that it was setup as a complaint in the system not an inquiry so nobody was ever going to investigate or call me back. This is the exact opposite of what I had been told during all my prior calls that it was an investigation, that they were looking in to the account and they were going to call me. The guy now claims he setup and inquiry and someone will call me in 5-7 business days. He said there is no confirmation or case number he can give me. I have no faith that this will ever be resolved appropriately at this point. The customer service has been absolutely terrible.
@Anonymous wrote:Why are you even calling anyone at this stage? You should be putting all your interaction with Amex in writing by this time.
I"ve totalled about 90K in MR points this year and they've tried to screw me out of 5K MR for adding my daughter as an AU by saying she completed the spending too late. I spoke with them through secure chat and have the chat reference number just in case I need to escalate futher. They promised to resolve my issue by 6/4 and you can bet that I'll start writing letters if I don't hear from them by that date.
Because with every prior phone call they confirmed they could see it was in the system and the investigation was still ongoing. Only today was I told that apparently none of that was ever true.
Red, how many MR accounts are you trying to combine?
Obviously at least two, personal and business. More than two?
The points transfer to the same list of airlines, correct? Is there something special about having them all in one account?
The only issue I could see is if you have a less-than-1000 remainder in an MR account, not enough to transfer a full 1,000, but that can be solved with regular spend on the cards.
Obviously at least two, personal and business. More than two?
The points transfer to the same list of airlines, correct? Is there something special about having them all in one account?
The only issue I could see is if you have a less-than-1000 remainder in an MR account, not enough to transfer a full 1,000, but that can be solved with regular spend on the cards.
